Hi Folks,
I've been asked a few times in interviews (and not just railway ones) about a time where I've had to give someone bad news. I honestly haven't much of a clue what the interviewers are looking for, except perhaps they want to know if someone can hold it together in the immediate aftermath of a fatality.
I've tried answering it by talking about situations where someone else has been doing something wrong and I've had to stay clam and correct them, the "bad news" being the correction though I sense I'm barking up the wrong tree here.
I'm aware that they are probably looking for empathy and staying clam etc. That said, when I receive bad news I just want the facts, not the emotional fluffy stuff. Most of my examples are technical in nature (e.g. something not working as it should - need to tell my manager), the only "fluffy" ones are when relatives have died and I think that might be a bit distasteful.
May I please ask if anyone's got a view on these sorts of questions? I'm not after someone to answer them for me but to give me a rather general idea of where I'm going wrong.
I've been asked a few times in interviews (and not just railway ones) about a time where I've had to give someone bad news. I honestly haven't much of a clue what the interviewers are looking for, except perhaps they want to know if someone can hold it together in the immediate aftermath of a fatality.
I've tried answering it by talking about situations where someone else has been doing something wrong and I've had to stay clam and correct them, the "bad news" being the correction though I sense I'm barking up the wrong tree here.
I'm aware that they are probably looking for empathy and staying clam etc. That said, when I receive bad news I just want the facts, not the emotional fluffy stuff. Most of my examples are technical in nature (e.g. something not working as it should - need to tell my manager), the only "fluffy" ones are when relatives have died and I think that might be a bit distasteful.
May I please ask if anyone's got a view on these sorts of questions? I'm not after someone to answer them for me but to give me a rather general idea of where I'm going wrong.
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