Compliance

[319321]

#A reminder to all staff to be aware of their own company walk away policies, which usually supersede any bylaw allowance. In law, several tribunal judges have known this (below) exists, and still back the train companies.



So in short - no contact. Doesn't matter if someone's life's in peril - no contact. The last train to common sense departed about 1997.

Do you know if these policys amount to using mechanical means (gatelines) to detain passengers?

 

[timbo58]

All of my revenue staff were always told in no uncertain terms not to detain or get involved in anything that could be construed as assault or false imprisonment.

I reminded them that the financial loss was not theirs and could not directly affect their jobs so they shouldn't 'take it personally'.
If any passenger ever did this (and they did on occasion) then a digital photograph or CCTV still would be retained and a report drawn up.

I never heard of anyone getting away with it more than once however -although they tried!
Generally, (& the same with all staff I should imagine) you can get away with this sort of dodge only once with the same person/people but they will remember you the next time!

The next time they appeared and any member of staff spotted them they'd be escorted to BTP.

 

[6Gman]

I once witnessed this* at Salford Central. The passenger completely ignored the RPIs and walked on, they shouted at him but he took no notice. No one attempted to follow him and, as far as I could see, no phone calls/signals were made to hidden BTP. He continued walking in the direction of Deansgate without a backward look or any attempt to run.


* Admittedly, I can only assume the person did not have a ticket. He certainly had no intention of showing one.

I do hope they didn't shout "Oi mate!"

 

[Parallel]

I do hope they didn't shout "Oi mate!"

Interestingly I've only seen it 'kick off' between someone and an RPI once, and the other person was also employed by the same TOC...

The last time I saw an RPI team on a train, it was so rammed they couldn't get around to check tickets.

There are two RPIs I've come across on GWR who I think are very, very good in the way they conduct themselves and how they interact with passengers. A credit to the company!

 

[island]

If you waves valid ticket at them when you walk past but don't wait for them to work out if it's valid or not, have you broken any byelaws? How about if you give them the ticket and then walk off?

(This is assuming the ticket is valid)

The byelaws require a passenger to "hand over" a ticket for inspection and verification of validity when requested. Waving one would not meet this requirement and would be an offence.

 

[LowLevel]

#A reminder to all staff to be aware of their own company walk away policies, which usually supersede any bylaw allowance. In law, several tribunal judges have known this (below) exists, and still back the train companies.



So in short - no contact. Doesn't matter if someone's life's in peril - no contact. The last train to common sense departed about 1997.

If someone's life is in peril then of course there can be contact. If you haven't got the stones to defend your own actions don't take a job in a position of responsibility.

I've put someone on their backside when they were about to do something very stupid on a platform and I'd do it again if necessary.

Naturally it also follows that taking it that personally and to that extreme over a ticket is a bit daft, particularly as it doesn't go in your pocket. When it comes to protection of life however you need to be ready to take any action that may be required of you.