Hello all,
Today I was travelling on the outward portion of an off peak return fare between Loughborough and Wakefield Stations (Westgate) with a 16-25 Railcard. On 1S45 between Sheffield and Wakefield Westgate, the train manager erroneously determined that my Railcard was a fake and confiscated it from me. When I queried how I was to return without the Railcard on the other portion of my ticket, he decided to also confiscate the ticket and issue me with a zero fare replacement, leaving his details on the back of the ticket for any future revenue inspectors.
For the avoidance of doubt, the Railcard was legally purchased in July 2017 online, and was a photocard that had been renewed from a previous 3 year card. It arrived with rather poor print quality, and has suffered natural wear and tear in the years since I have owned it. I was able to prove that the picture was of myself as I also carry a separate photocard for my East Midlands Trains (as was) smart card.
The train manager has promised that my card will be posted to me if it proven genuine. My question is: what recourse do I have to claim back any money lost on journeys between now and then? It is very likely that I will need to travel in the next few days and weeks, and the prospect of losing quite a bit of money on full price fares is not a happy one. Additionally, if I am challenged on my zero fare return and asked to pay a penalty fare or the price of a new ticket, what recourse do I have there?
Many thanks in advance.
Today I was travelling on the outward portion of an off peak return fare between Loughborough and Wakefield Stations (Westgate) with a 16-25 Railcard. On 1S45 between Sheffield and Wakefield Westgate, the train manager erroneously determined that my Railcard was a fake and confiscated it from me. When I queried how I was to return without the Railcard on the other portion of my ticket, he decided to also confiscate the ticket and issue me with a zero fare replacement, leaving his details on the back of the ticket for any future revenue inspectors.
For the avoidance of doubt, the Railcard was legally purchased in July 2017 online, and was a photocard that had been renewed from a previous 3 year card. It arrived with rather poor print quality, and has suffered natural wear and tear in the years since I have owned it. I was able to prove that the picture was of myself as I also carry a separate photocard for my East Midlands Trains (as was) smart card.
The train manager has promised that my card will be posted to me if it proven genuine. My question is: what recourse do I have to claim back any money lost on journeys between now and then? It is very likely that I will need to travel in the next few days and weeks, and the prospect of losing quite a bit of money on full price fares is not a happy one. Additionally, if I am challenged on my zero fare return and asked to pay a penalty fare or the price of a new ticket, what recourse do I have there?
Many thanks in advance.