Pipps attached copies of Advance tickets earlier on in the thread. I drew my own conclusions from here - those of us who are Guards on here have seen similar situations so many times!!!!:roll: Anyway, the key bit of the quote above is the last part - Pipps, have you complained to FGW? If you genuinely feel hard done by then rather than bleating on here looking for sympathy, I'd suggest complaining to their customer relations department and see what comes of it. Do let us know how you get on....!