Ivo
Established Member
Over the last two months I have contacted TOCs on five occasions. However, during that time, I have received only two replies, both of which
were from First Great Western in response to the two letters I sent them.
Are operators not bound by their own Charters to respond within a set timeframe? What should happen in the event that they do not abide by this, at least without warning of their doing so? In particular, one of mine was set in May, and not only have I had no correspondence in relation to the matter (on the Website), nothing has been done to rectify it!
were from First Great Western in response to the two letters I sent them.
Are operators not bound by their own Charters to respond within a set timeframe? What should happen in the event that they do not abide by this, at least without warning of their doing so? In particular, one of mine was set in May, and not only have I had no correspondence in relation to the matter (on the Website), nothing has been done to rectify it!