Grumpy Git
On Moderation
In my 40 odd years in industry I come across "poorly managed" contacts all the time, (i.e. over promised and under delivered). Normally due to salesmen having top-down pressure (and wanting to get their bonus or commission or whatever) and the business not being able to meet the requirements of the job (either by not having the right equipment or by having no one in the business with the experience and/or nous).
It makes me want to cry at times and was one of the reasons I set-up my own engineering company over 25 years ago. I only offer quotes when I know I can 100% do the job and if the customer thinks I'm too expensive tough-luck, spend your money elsewhere. I have plenty of experience of removing inferior kit where I lost the job initially, only to get the job 12-24 months down the line. So the customer ended-up spending 2x more than necessary in the end!
It makes me want to cry at times and was one of the reasons I set-up my own engineering company over 25 years ago. I only offer quotes when I know I can 100% do the job and if the customer thinks I'm too expensive tough-luck, spend your money elsewhere. I have plenty of experience of removing inferior kit where I lost the job initially, only to get the job 12-24 months down the line. So the customer ended-up spending 2x more than necessary in the end!