Here's a complicated one if anybody fancies having a go at it. My son was wishing to travel from Coventry to Spalding yesterday, coming back today. It didn't seem possible as I assume there is no service from Spalding on Sundays. I told him to travel to Spalding on Saturday but would have to make his own way back to Peterborough on Sunday. Ignoring my advice to split his ticket at Nuneaton (as young people will often do!) he bought an off-peak Return to Peterborough and said he'd buy a Single at Peterborough for the journey to Spalding. He turned up at Coventry in time to catch the 13.17 to Nuneaton. Unbeknownst to him there was a big rugby match on at the Ricoh and the train arrived packed to the rafters, and he along with others was physically unable to board. (Incidentally, as far as I was aware this service is, famously and controversially, not supposed to stop at the Arena on match days. I don't know when that policy was overturned!) A member of the platform staff was informing people that there was coach outside the station to take people onwards. Rather naively, he got on it, assuming it was a rail replacement coach that would travel all the way to Nuneaton. He paid £2 to get on it, before realising his mistake and got off it again. It was a Wasps private hire coach going to the stadium only. By now he rang me in panic and I said I'd take him to Nuneaton, as looking at Real Time Trains the next train to Nuneaton, in an hour, was cancelled altogether! I drove him to Nuneaton where he caught the next Peterborough service, obviously by now an hour behind his planned journey time. He was over an hour late arriving at Spalding. He should get half his fare back - assuming of course that WMT don't wish to quibble over whether there was room to board or not! But hang on, he was only not further delayed by at least another hour by the fact that I drove him to Nuneaton. Am I supposed to do that for free? And what about his £2 fare on the coach he was directed to? Not only that although he had not yet bought his Spalding ticket, that was always his intention. Does that count for Delay repay? (I can see the difficulty. Somebody could say it was always their intention to arrive at Peterborough and buy a First Class ticket to Inverness!) It all seems a bit harsh to me, and I'd be less than satisfied if he only got half his Peterborough return back. (They might even try the old 59 minute dodge!) Any thoughts please?