gray1404
Established Member
Simple question: what would it take for the government to set up an Ombudsman service to deal with rail complaints?
We all agree how hopeless Transport Focus is, not least their total lack of knowledge. Why has the government not already set up an Ombudsman service for railway customers yet they have for other industry.
In my experience, such as with the Ombudsman for the banking industry, this has the effect of them trying to resolve the complaint once and for all once they realise you are serious about taking the matter further. There is of course the financial implication that the company concerned has to pay for each case the Ombudsman decides on.
I wondered if this is the sort of thing we could get up an online petition, moreover at this time with the attention in Parliament on Southern Rail and Delay Repay 15, so it can be debated in Parliament?
We all agree how hopeless Transport Focus is, not least their total lack of knowledge. Why has the government not already set up an Ombudsman service for railway customers yet they have for other industry.
In my experience, such as with the Ombudsman for the banking industry, this has the effect of them trying to resolve the complaint once and for all once they realise you are serious about taking the matter further. There is of course the financial implication that the company concerned has to pay for each case the Ombudsman decides on.
I wondered if this is the sort of thing we could get up an online petition, moreover at this time with the attention in Parliament on Southern Rail and Delay Repay 15, so it can be debated in Parliament?