Nicholas43
Member
- Joined
- 16 Jun 2011
- Messages
- 511
My elderly in-laws have found that they can't reserve seats on the 1216 Cheltenham Spa to York, 23 December 2019. They phoned Cross Country's assistance number, and chap (who they said was definitely trying to be helpful) said that Cross Country don't do reservations on this train, because it is likely to be crowded, and people therefore ignore reservations and start arguing; but they should board at rear, looking out for the train manager, and (s)he will help.
This all seems a bit alarming to me. Any advice, please?
This all seems a bit alarming to me. Any advice, please?