Hello,
On Saturday I travelled on this Crosscountry Service
Cardiff Central (2000) - Birmingham New Street (2207). Standard Advance ticket.
The train arrived at Birmingham New St at 2309. A combination of getting away a little slowly due to the Rugby League at Millenium Stadium, but mostly breaking down at Bromsgrove and having to wait till the next train arrived and was coupled to it.
I checked XC's delay repay policy here. According to their terms I should get a full refund for delay of 60+ minutes. Paraphrasing, it says "print, fill in, and post us this form with your ticket. Alternatively email us with picture of your cut up ticket."
The form you are asked to print out is in PDF format, so I can't fill it in electronically. What should I email them? Is it enough to just carefully copy all the questions asked on that form and answer those?
On Saturday I travelled on this Crosscountry Service
Cardiff Central (2000) - Birmingham New Street (2207). Standard Advance ticket.
The train arrived at Birmingham New St at 2309. A combination of getting away a little slowly due to the Rugby League at Millenium Stadium, but mostly breaking down at Bromsgrove and having to wait till the next train arrived and was coupled to it.
I checked XC's delay repay policy here. According to their terms I should get a full refund for delay of 60+ minutes. Paraphrasing, it says "print, fill in, and post us this form with your ticket. Alternatively email us with picture of your cut up ticket."
The form you are asked to print out is in PDF format, so I can't fill it in electronically. What should I email them? Is it enough to just carefully copy all the questions asked on that form and answer those?