CrossCountry First Class

Discussion in 'UK Railway Discussion' started by junglejames, 23 Jun 2011.

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  1. junglejames

    junglejames Established Member

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    Just checked the XC website, and they say complimentary meals are served in 1st class, along with a nice supply of hot drinks, biscuits and cakes, and that you have a dedicated 1st class host.
    Id always though XC had a poor 1st class, so is this true? Also, is it the same on HSTs, as i didnt think they had any facilities for hot food?
     
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  3. sprinterguy

    sprinterguy Established Member

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    A friend of mine travelled first class with XC from Birmingham to Bournemouth yesterday, and by his report the first class offering continues to be absolutely awful: Reduced to complimentary tea and coffee and the trolley being pushed through from standard to allow first class passengers to purchase a wider range of drinks and snacks. He ended up with an incredibly lacklustre looking cheese sandwich apparently.

    The bacon rolls in the morning are acceptable though. As long as you're only doing a journey of one hour or less.

    (Let the anti-XC tirade undoubtedly begin <D)
     
  4. junglejames

    junglejames Established Member

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    So very different to what the website suggests. Was there even a 1st class host(ess)?
     
  5. 159220

    159220 Member

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    The times i have travelled 1st Class with Crosscountry i have had to get out of my seat, walk into the kitchen and stand over the employee as they brew me a cup of tea. I then have to ask for a packet of Burts and a Lasagna. The employees always seem embarased to having to provide the compliments that i have paid for. I then usually march them out into the carriage to offer everyone else a service that we have paid for. Of course, 4 times out of 5 its not the 1st class host, its the Guard hiding in the front...hence the embarasment! The only two times i have had a 1st Class host, the 1st lady was more of a school dinner lady, wobbled down the carriage to offer me a drink, but said that the compliments "were unavailable". The second time i had a host, once again, i had to walk up to the kitchen area...there he was, barefoot, eating a potateo bake. When i asked for a coffee, his reply "Oh i think your too late", as he gobbled into his bake, "Let me just call the trolley". He called the trolley "Arh yes sir, she can make you a coffee for £2 if you hurry to the other end of the train!" I said "£2 :o I am not going to hurry anywhere! I am going to sit down and enjoy my journey and you will bring it to me, for free!" He replied "Only 1st class is free sir" I replied "Why else do you think i am standing in the 1st class carriage!" At this point the host apologised unreservedly...i dont think i have ever been offered so many free compliments to obtain my forgiveness.

    So yes...Crosscountry is awful, BUT, read what your entitled to on the website, march up to the kitchen, drag out the employee with their hands loaded with compliments and make sure they serve all. As i have never been surprised passangers will just sit there, when theres a free coffee and packet of Burts with just a lil effort!

    Now this is shocking, on Virgin Trains and First Great Western....the employees have the ability to walk up and down 1st class carriages, carrying compliment, willingly giving them out to any passanger...in a nice, charming, customer friendly tone....shocking! Surely they should be dragged out by me like crosscountry hosts??
     
  6. junglejames

    junglejames Established Member

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    I can see my ntended Dundee to Plymouth trip on a HST is going to be fun!!
     
  7. sprinterguy

    sprinterguy Established Member

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    Good grief, you're a brave soul for attempting all that on Crosscountry! Even if it is, presumably, on an HST!
     
  8. MCR247

    MCR247 Established Member

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    On my FC ALR, in XC first class the host repeatedly offered drinks, but he never offered food, and there was no way of knowing that complimentary food was available, no menu, nothing. We had just eaten on the 390, so we weren't hungry, but if you didn't know that you could have food, you would have gone hungry!
     
  9. All Line Rover

    All Line Rover Established Member

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    I've never had an experience that was that bad, but I agree that the First Class hosts stay in their "compartment" too much and do not offer food willingly.

    It's slightly more difficult for XC First Class hosts than VT First Class hosts, as there are more intermediate stops, but all the XC hosts have to do is serve drinks and biscuits! They should come out after almost every stop.

    XC are also very stingy about food. The last time I traveled to Totnes a gentleman who was travelling from Durham to Plymouth (someone like that - a VERY long journey anyway) asked for a second sandwich after Birmingham, and was told that he couldn't have one because it is one per journey. He was on the train for half a day!
     
  10. WestCoast

    WestCoast Established Member

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    There's also a risk that the HST will be substituted with a double Voyager (or even a single one). That will be fun! :D
     
  11. SS4

    SS4 Established Member

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    I'd still state that, excluding their bacon cob, first class on XC is only worth it for the seat.
     
  12. Ferret

    Ferret Established Member

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    Just out of interest, have any of you mentioned this kind of experience to Customer Relations?
     
  13. ivanhoe

    ivanhoe Member

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    Just out of interest, how many of you actually paid the full fare, or were you on a cheaper advance ticket ? Was the ticket cheaper than say a standard saver ?
     
  14. sonorguy

    sonorguy Member

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    Unless it states anywhere that if you're on an advance ticket you're entitled to only a lesser service the question is irrelevant....
     
  15. MCR247

    MCR247 Established Member

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    No I'm one of those people that will always think at the time 'I'll email them when I get home' but never bothers doing anything :oops::roll:
     
  16. AlterEgo

    AlterEgo Veteran Member

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    Do they not even offer free Wi-Fi?
     
  17. MCR247

    MCR247 Established Member

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    They don't have any, except one(?) which is testing it IIRC
     
  18. All Line Rover

    All Line Rover Established Member

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    No, although I've heard that they are (finally) introducing it.
     
  19. AlterEgo

    AlterEgo Veteran Member

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    I'm astonished it's taken them this long to even trial Wi-Fi. It's standard on just about any other InterCity operator (not First TPE). Given the prices they charge, it's disappointing.
     
  20. WestCoast

    WestCoast Established Member

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    Quite frankly, many things about XC are!
     
  21. lyesbkz

    lyesbkz Member

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    I'd just like to throw in some positive feedback for once, the couple of times I've travelled with XC in 1st, as soon as I have sat down, the First Class Host(ess) has come over and, after having a look at my ticket, offered me the choice of food which matches the menu on the website.

    Yes, it does feel like the sort of food one would be served in Economy on a shorthaul flight, but the point is the free food was there.

    Although in only 2 experiences there's not much that could have gone wrong (some people may find this last point arguable with it being XC).
     
  22. maddeningcrowds

    maddeningcrowds Member

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    I did. They refunded my fare plus a bit extra.

     
  23. junglejames

    junglejames Established Member

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    If a Voyager turns up on my service I will be letting it go without me, and finding another way of getting to Plymouth.
     
  24. WestCoast

    WestCoast Established Member

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    Well, it happened to me a few weeks ago! Booked HST and the XC seat map showed a HST. What turned up? A 5-car (single) Super Voyager! :cry:

    Hope you don't have an advance ticket...
     
  25. First ScotRail

    First ScotRail Member

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    You wont get anything between Dundee and Edinburgh remember. From Edinburgh you may get first class host, may not. Last time I was with XC on HST 1st class the microwave was broke so only free tea/coffee/water and biscuits/crisps. Hot food is okay, not alot of it though. You're also not allowed in any first class lounges. Wi-Fi is being tested apparently and will be free to first class.
     
  26. Mr Spock

    Mr Spock Member

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    I have frequently travelled in first on XC and have rarely had a problem with the hosts, most of them are helpful and offer drinks and food on a fairly regular basis.
     
  27. DXC

    DXC Member

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    There is only a designated first class host on the south coast runs as far south as RDG.

    After that the Steward serving on the trolley in STD has to offer comp tea/coffee and if available biscuits.
     
  28. Flamingo

    Flamingo Established Member

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    FGW don't have WiFi either.
     
  29. WestCoast

    WestCoast Established Member

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    But you have that Volo TV thing, which I'm not saying is a substitute for decent Wi-Fi.
     
  30. TEW

    TEW Established Member

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    Have they even connected up the microwaves yet? I know they hadn't when the HST's were first introduced after refurbishment.
     
  31. BigVince76

    BigVince76 Member

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    I use XC a lot in first class and although the service does vary depending on the staff it has never been really bad for me. The good hosts will do several runs with the trolley and will also make sure passengers joining just after a trolley run get offered refreshments.

    My main complaint is there is one really stupid host working on HSTs south of brum who does not use her trolley but runs back and forth to the galley for everything, moaning and complaining about how busy this train is, even if it is only a quarter full! She works really hard but because she takes so long running about she often fails to get to everyone before reaching Bristol! I have unfortunately got this idiot several times of late so now when I see her I make sure I sit closer to the galley as I know she does not always get all the way through the two carriages to serve everyone. I wish XC would train there staff better!
     
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