Crossrail (TfL/MTR) Not part of National Rail?

[MikeWh]

So, I went to Abbey Wood this afternoon to add a Southeastern delay repay voucher onto an Oyster card. Abbey Wood is now run by MTR in readiness for the Elizabeth line services. This means that they do handle Oyster transactions at the ticket office. The conversation went like this:

Me: Can you add this voucher to my Oyster card please?
Clerk: No, that's a southeastern voucher, we are MTR.
Me: But it is valid at any National Rail station.
Clerk: MTR is part of TfL, not National Rail.
Me: So are you saying that you don't accept National Rail vouchers at all?
Clerk: That's right, we're nothing to do with National Rail.

Comments and suggestions welcome.

 

[swt_passenger]

Didn’t LO operated stations go though the same stupid ‘not National Rail’ phase quite a few years ago?
TfL will almost certainly pretend there is no problem...

 

[ANDREW_D_WEBB]

In a similar vein, the Heathrow Connect 360/2s have now gained TfL Rail stickers inside and out. The automated announcements have also been updated , now including a message about Heathrow Express tickets not being valid. Whilst this will be correct from tomorrow when TfL take over it I see not correct today!

 

[matt_world2004]

So, I went to Abbey Wood this afternoon to add a Southeastern delay repay voucher onto an Oyster card. Abbey Wood is now run by MTR in readiness for the Elizabeth line services. This means that they do handle Oyster transactions at the ticket office. The conversation went like this:

Me: Can you add this voucher to my Oyster card please?
Clerk: No, that's a southeastern voucher, we are MTR.
Me: But it is valid at any National Rail station.
Clerk: MTR is part of TfL, not National Rail.
Me: So are you saying that you don't accept National Rail vouchers at all?
Clerk: That's right, we're nothing to do with National Rail.

Comments and suggestions welcome.

Complain to tfl. Their concession agreement specifically mentions acceptance of national rail tickets.

 

[pdeaves]

Unlike the Crossrail central core stations (not yet open of course), the other Crossrail stations are 'ex-BR' and thus part of national rail. That applies to stations now operated by LU that are ex-BR, too. As such, all the rights, privileges and responsibilities of being ex-BR apply. They all come under ORR jurisdiction. For LU (not responsible for Abbey Wood, of course), this means that they have some regulated stations and some not regulated.

 

[Starmill]

Unlike the Crossrail central core stations (not yet open of course), the other Crossrail stations are 'ex-BR' and thus part of national rail.

What difference does that make?

The National Rail Conditions of Travel dated 11th March 2018 say that the following operators are covered:

• Abellio Greater Anglia Limited (trading as Greater Anglia)
• Abellio Scotrail Ltd (trading as ScotRail)
• Arriva Rail North Ltd (trading as Northern)
• Arriva Trains Wales/Trenau Arriva Cymru Limited
• c2c Rail Limited
• East Coast Main Line Company Limited (trading as Virgin Trains East Coast)
• East Midlands Trains Limited
• First Greater Western Limited (trading as Great Western Railway)
• First Greater Western Limited/Heathrow Airport Holdings Limited (trading as Heathrow Connect)
• First TransPennine Express Limited (trading as TransPennine Express)
• Govia Thameslink Railway Ltd (trading as Great Northern; Gatwick Express; Southern; Thameslink)
• Grand Central Railway Company Limited
• Hull Trains Company Limited
• West Midlands Trains Limited (trading as West Midlands Railway and London Northwestern Railway)
• London Overground Rail Operations Limited (trading as London Overground)
• London & South Eastern Railway Limited (trading as Southeastern)
• Merseyrail Electrics 2002 Limited (trading as Merseyrail)
• MTR Corporation (Crossrail) Limited (trading as TfL Rail)
• Serco Caledonian Sleepers Ltd (trading as Caledonian Sleepers)
• First MTR South Western Trains Limited (trading as South Western Railway; Island Line)
• The Chiltern Railway Company Limited (trading as Chiltern Railways)
• West Coast Trains Limited (trading as Virgin Trains)
• XC Trains Limited (trading as CrossCountry)

Although I thought that London Overground Rail Operations Limited were no longer running trains and it was now Arriva Rail London?

 

[cactustwirly]

So, I went to Abbey Wood this afternoon to add a Southeastern delay repay voucher onto an Oyster card. Abbey Wood is now run by MTR in readiness for the Elizabeth line services. This means that they do handle Oyster transactions at the ticket office. The conversation went like this:

Me: Can you add this voucher to my Oyster card please?
Clerk: No, that's a southeastern voucher, we are MTR.
Me: But it is valid at any National Rail station.
Clerk: MTR is part of TfL, not National Rail.
Me: So are you saying that you don't accept National Rail vouchers at all?
Clerk: That's right, we're nothing to do with National Rail.

Comments and suggestions welcome.

Thank god my local station stays with GWR when Crossrail opens!

 

[MikeWh]

Filled in the complaint form online yesterday, should have the response by beginning of June.