Customer Service Assistant - NIGHT TUBE 031462

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JaMa9

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I didn't take notes with me, interview was more like a conversation and quite laid back...usually I'm quite nervous at interviews but I felt very relaxed with TFL. Definitely good to go over some STAR examples first as advised though.
 
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Devotedears

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What competencies should I prepare for? Obviously there's stuff like offering customer service and dealing with emergencies but what else?
 

JaMa9

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Training Mon-Fri 9-5

Thanks.

What competencies should I prepare for? Obviously there's stuff like offering customer service and dealing with emergencies but what else?

They sent an attachment to the email which lists the competencies you will be assessed on. Think it was building capability, customer service, results focus...can't remember if there were others.
 

JaMa9

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Well after waiting 13 days for a response after my interview...delighted to say they have offered me the job. :D However I also applied for a different role recently with TFL which I would prefer so not sure what to do.
 

KCJones

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Well done, my OH is waiting to hear back from AC1 so fingers crossed she'll get though to AC2
 

Amy Smith

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Hey guys! I just did my test for CSA 2 on Nov 6th.... roughly how long did you guys have to wait to get a response back telling you if you were successful or not with making it to the role play and final interview process? I am just so nervous and wanna know the out come!
 

JaMa9

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Hey guys! I just did my test for CSA 2 on Nov 6th.... roughly how long did you guys have to wait to get a response back telling you if you were successful or not with making it to the role play and final interview process? I am just so nervous and wanna know the out come!

Yeah the waiting isn't fun is it! 8 days for me.
 

JaMa9

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I start training in January, does anybody know how it works with regards to pay during training as it will be full time for 5 weeks...Going to send onboarding an email now to ask but if anyone has done training already would be good to hear.
 

Amy Smith

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I start training in January, does anybody know how it works with regards to pay during training as it will be full time for 5 weeks...Going to send onboarding an email now to ask but if anyone has done training already would be good to hear.



Congratulations! Was that for part time or full time?!
 

Gunner4lyf94

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I start training in January, does anybody know how it works with regards to pay during training as it will be full time for 5 weeks...Going to send onboarding an email now to ask but if anyone has done training already would be good to hear.

Congrats!
 

Miffy

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Hey, I hope this is still being looked at. I got offered a conditional offer. Does anyone know how long roughly the wait for a medical is?
 

JaMa9

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O
Hey, I hope this is still being looked at. I got offered a conditional offer. Does anyone know how long roughly the wait for a medical is?

Congratulations, I got offer beginning November and my medical is beginning December. So not long.
 

Gunner4lyf94

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Hey yeah nights. Have you heard anything yet about checks?
I have sent my occupational health forms back to them and also filled in a past work experience check with sterling. Not heard anything back about a medical or training yet though. Anyone know when they could be?!
 

Miffy

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I have sent my occupational health forms back to them and also filled in a past work experience check with sterling. Not heard anything back about a medical or training yet though. Anyone know when they could be?!
I’ve received a dbs and heard from my current job that they have been approached for a reference. Hopefully not too long!
 

JaMa9

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From getting the message from Sterling it took 13 days to recieve training and medical date.
 

JaMa9

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I think it's just a copy for us to keep. I'm sure I ticked a box or something saying I wanted a paper copy for myself that's why I got it. They will send DBS straight to TfL as well.
 
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