Hi. I'm taking my bicycle from the southeast of England to the Scottish Highlands, to take in some gradients. Been dealing with a well-known online booking engine, whose staff have been very helpful...
However, they messed up the reservations a bit. This won't adversely affect me (I am covered for each of the six trains in my round trip), but in some cases I have as many as three seat reservations and two bike reservations for a particular train (I am one man, one bike). This concerns me a little: as some rural services only have space for two or three bikes, and I feel a bit greedy hogging space needlessly. It also means I have a quite ridiculous stack of 46 ticket vouchers (a pile just over half an inch thick) for my return journey!
Once on a train I can tell the guard what has happened, and s/he won't leave other cyclists out in the cold for fear of a lack of space (these are popular routes, and I'm travelling just as the tourist season gets going). But that won't always work when I hop on-board half-way through the route. Can I cancel any of these reservations?
However, they messed up the reservations a bit. This won't adversely affect me (I am covered for each of the six trains in my round trip), but in some cases I have as many as three seat reservations and two bike reservations for a particular train (I am one man, one bike). This concerns me a little: as some rural services only have space for two or three bikes, and I feel a bit greedy hogging space needlessly. It also means I have a quite ridiculous stack of 46 ticket vouchers (a pile just over half an inch thick) for my return journey!
Once on a train I can tell the guard what has happened, and s/he won't leave other cyclists out in the cold for fear of a lack of space (these are popular routes, and I'm travelling just as the tourist season gets going). But that won't always work when I hop on-board half-way through the route. Can I cancel any of these reservations?