I have separated this out from a previous thread, so that my specific question does not take that thread off course. I have some disappointing and surprising news from SWR regarding their strike timetable. I bought an advance ticket on 21 June from Cranbrook to Welling leaving at 17.39 prior to the announcement of strike action. I received valued advice on here that any Delay Repay would be based on the itinerary on the booking confirmation. However, SWR have told me that they will assess it based on the revised strike timetable irrespective of the fact that I bought my ticket prior to the strike being called. Can anyone provide me 'chapter and verse' from the NRCoC or contract law as to why the delay should be assessed based on the booking confirmation? That feels right, but as things stand, I can't make a convincing argument to them. They have also suggested I get an earlier bus than my train time to avoid a missed last of night risk - I don't want to go early. I am finding SWR are getting rather difficult these days. But I want to stick solely to facts. I would like to write to customer services about this issue after my journey.