Delay Repay during strikes

Discussion in 'Fares Advice & Policy' started by flitwickbeds, 18 Jun 2019.

  1. Silverdale

    Silverdale Member

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    If course.

    But then we are back to the question of which timetable will be the basis for determining the delay.
     
  2. yorkie

    yorkie Administrator Staff Member Administrator

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    The contract is determined at the time the ticket is purchased.
     
  3. Silverdale

    Silverdale Member

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    That's the answer to a different question.
     
  4. yorkie

    yorkie Administrator Staff Member Administrator

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    Well, clearly the advertised timetable forms a key component of the contract!
     
  5. superalbs

    superalbs Established Member

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    That happened to me. The train I wanted to catch (the last one) was deleted, so they just made me walk lol. Not good.
     
  6. yorkie

    yorkie Administrator Staff Member Administrator

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    Did you have an itinerary showing the train in question?
    Did staff refuse to arrange for alternative transport?

    If the answers are 'yes' and 'yes' respectively, I'd be booking a taxi (or other transport, if available/appropriate) and requesting payment of the costs incurred.
     
  7. superalbs

    superalbs Established Member

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    The answers were 'yes', and 'yes'.
     
  8. yorkie

    yorkie Administrator Staff Member Administrator

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    That's a clear breach of contract then! If it happened recently, you could write to the relevant company to inform them of this.
     
  9. superalbs

    superalbs Established Member

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    Ten months ago now, I did complain, and I think I got it all back. It was one hell of a battle with SWR though, in which even the MD agreed that them changing the timetable means you're entitled to nothing. Preposterous suggestion.
     
  10. yorkie

    yorkie Administrator Staff Member Administrator

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    Again I recommend you keep all the evidence; it may prove very useful one day.
     
  11. maxbarnish

    maxbarnish Member

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    Journey completed. A bit of a pain. But no delay, in fact I arrived exactly on time at Welling, although at SWR's 'advice' aka instruction I did leave over an hour early. They said because I had an advance ticket I had to get the bus that had closest ETA to my original train. Frustrating 'tactic' but at least I got home in decent time.
     

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