Delay repay for cancellation, subsequent declassification

cosmo

Member
Joined
10 Dec 2018
Messages
127
Location
North East England
Hi all, just after some clarification here.

Was booked onto the 10:24 (1E08) LNER from Newcastle to York. Train was ultimately cancelled 30min after arrival at NCL due to a technical issue, later clarified as a brake issue.

Pax. were asked to board the 10:56 (1E09), quickly becoming full and standing (though I found a seat). Upon leaving Newcastle, was informed the train was now declassified and standard class pax. could go to first class.

I think I know the answer to this one, but thought I'd ask anyway:

I know I'm entitled to the difference back between first and standard for the declassification, but do I also have the right to claim delay repay for the cancelled train that forced me onto the 10:57, arriving into York approx. 30m later than I originally planned?
 
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Haywain

Established Member
Joined
3 Feb 2013
Messages
6,338
Hi all, just after some clarification here.

Was booked onto the 10:24 (1E08) LNER from Newcastle to York. Train was ultimately cancelled 30min after arrival at NCL due to a technical issue, later clarified as a brake issue.

Pax. were asked to board the 10:56 (1E09), quickly becoming full and standing (though I found a seat). Upon leaving Newcastle, was informed the train was now declassified and standard class pax. could go to first class.

I think I know the answer to this one, but thought I'd ask anyway:

I know I'm entitled to the difference back between first and standard for the declassification, but do I also have the right to claim delay repay for the cancelled train that forced me onto the 10:57, arriving into York approx. 30m later than I originally planned?
Yes, although it should be calculated at the standard class rate.
 

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