SirAlf
Member
Can somebody please advise? I booked a return journey from Nottingham to London Kings Cross with a change at Grantham. This journey was booked through RailEasy on 20/07 for travel on 01/08. On 29/07 RailEasy emailed to say that the intended connection from Grantham to Nottingham had been cancelled by EMR.
RailEasy said: “You may be eligible for compensation for the delay to your journey depending on how late you arrive at your destination. The train operating company responsible for the delay to your inbound journey is East Midlands Railway”
I had to catch a train that got me into Nottingham 51 minutes later than planned, so I submitted a delay repay claim to EMR
EMR have got back to me and amongst the other standard stuff in their email they have said: “Unfortunately this does mean that customers are unable to apply for Delay Repay if the service is cancelled.”
From what I've read on here this is not correct – I booked the train in good faith and it was cancelled after I’d booked. Presumably it was in the timetable when I booked otherwise RailEasy wouldn't have sold me the ticket
I'd like some advice on what to do next. Are EMR correct in what they say? As I'm fairly sure they aren't what should I do next? Its not a large amount but there's a principle involved
Thank you all in advance
RailEasy said: “You may be eligible for compensation for the delay to your journey depending on how late you arrive at your destination. The train operating company responsible for the delay to your inbound journey is East Midlands Railway”
I had to catch a train that got me into Nottingham 51 minutes later than planned, so I submitted a delay repay claim to EMR
EMR have got back to me and amongst the other standard stuff in their email they have said: “Unfortunately this does mean that customers are unable to apply for Delay Repay if the service is cancelled.”
From what I've read on here this is not correct – I booked the train in good faith and it was cancelled after I’d booked. Presumably it was in the timetable when I booked otherwise RailEasy wouldn't have sold me the ticket
I'd like some advice on what to do next. Are EMR correct in what they say? As I'm fairly sure they aren't what should I do next? Its not a large amount but there's a principle involved
Thank you all in advance