offpeakenquiry
Member
- Joined
- 11 Sep 2015
- Messages
- 7
Hello!
I've got a couple of VTEC ITX Low package tickets from NNG to KGX, sold through Superbreak. (Image attached with any potentially-personally-identifying information redacted!)
The train was delayed by over half an hour; the staff handed out Delay Repay cards, advising us to go online to fill in the form... but the form requires "amount paid", and that's not on the ticket!
Do these even qualify for Delay Repay? And if so, what should go in the box...? I've tried searching all sorts of keywords and can't find an answer anywhere.
Thanks very much!
I've got a couple of VTEC ITX Low package tickets from NNG to KGX, sold through Superbreak. (Image attached with any potentially-personally-identifying information redacted!)
The train was delayed by over half an hour; the staff handed out Delay Repay cards, advising us to go online to fill in the form... but the form requires "amount paid", and that's not on the ticket!
Do these even qualify for Delay Repay? And if so, what should go in the box...? I've tried searching all sorts of keywords and can't find an answer anywhere.
Thanks very much!