Delay repay query

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roversfan2001

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Travelling on a Lancashire Day Ranger (Child fare £11.35) I caught the delayed VT from Lancaster to Wigan North Western (timetabled arrival 1528, actual arrival 1537) with the intention of walking to the DW Stadium then returning into Wigan town centre to catch the 1623 Wigan Wallgate service.

Google Maps gives the following walking times:
WGN to DW : 22 mins
DW to WGW : 25 mins

If the VT train had arrived on time, using those timings plus the 5 minutes I spent at the DW/buffer I would have arrived back at Wallgate at roughly 1620, in which case I would have caught the 1623 comfortably and not had to wait for the 1645; and more importantly would have caught the 1700 bus to Preston, instead of the 1730 I caught.

Obviously that half hour delay would mean I would be entitled to delay repay however as I left railway property and went on a walk would I still be entitled to it and if so at what level?
 
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najaB

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Obviously that half hour delay would mean I would be entitled to delay repay however as I left railway property and went on a walk would I still be entitled to it and if so at what level?
My opinion is that you made two separate journeys, neither of which meets the criteria for delay repay.
 

roversfan2001

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My opinion is that you made two separate journeys, neither of which meets the criteria for delay repay.

That was my suspicion, thought I'd ask anyway.

However, wouldn't that mean that the rail industry would expect me to cancel my plans due to a failing on their part?
 

najaB

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However, wouldn't that mean that the rail industry would expect me to cancel my plans due to a failing on their part?

No. It just means that you aren't entitled to compensation.

It's up to you to choose if your plans or the money is more important to you.
 
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greatkingrat

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Plus you could have just taken a direct train from North Western back to Preston. If you choose to take a circuitious route for your own reasons, that is not the railways responsibility.
 

najaB

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If you want to treat this as one journey - which it would have to be for delay repay to apply - then you had 46 minutes to get from North Western to Wallgate. Which is plenty of time.

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roversfan2001

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Plus you could have just taken a direct train from North Western back to Preston. If you choose to take a circuitious route for your own reasons, that is not the railways responsibility.

I actually went to Horwich, Preston was the destination of the RRB.
 

185143

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Plus you could have just taken a direct train from North Western back to Preston. If you choose to take a circuitious route for your own reasons, that is not the railways responsibility.
Ive sent off for compensation from a TOC which I won't name, but isn't Virgin Trains, when using a circular route. I simply stated the route, gave the arrival times I should have had and compared to the actual. They paid out in full.

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najaB

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Ive sent off for compensation from a TOC which I won't name, but isn't Virgin Trains, when using a circular route. I simply stated the route, gave the arrival times I should have had and compared to the actual. They paid out in full.
There's no problem with a circuitous route, the issue is that if this was one journey then the delayed Virgin service meant that, instead of 50 minutes, the OP had a mere 46 minutes to get from Northwestern to Wallgate.

I've done it in five without breaking a sweat.
 

roversfan2001

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Just out of curiosity, as I was using a Day Ranger ticket, how would delay repay be calculated if I was entitled to it?
--- old post above --- --- new post below ---
No. It just means that you aren't entitled to compensation.

It's up to you to choose if your plans or the money is more important to you.

The choices seem to be, in hindsight, either follow my plans and get no compensation for the delay, or not follow my plans, and still get no compensation...
 

najaB

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Just out of curiosity, as I was using a Day Ranger ticket, how would delay repay be calculated if I was entitled to it?
It seems to vary - sometimes it's a straight conversion based on the single fare, other times it's a fraction of the value of the ranger.
The choices seem to be, in hindsight, either follow my plans and get no compensation for the delay, or not follow my plans, and still get no compensation...
Well, you could have walked faster...
 

najaB

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I did actually end up running and heard the train leave while I was just outside Wallgate. :cry:
I hope I don't come across as being deliberately harsh, but if you had made your 22 minute walk in 18 minutes, and your 25 minute walk in 21 minutes you would have been in time for your train (and Google's walking times are *very* generous).

You can put the claim in, but don't expect it to be successful.
 

roversfan2001

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I hope I don't come across as being deliberately harsh, but if you had made your 22 minute walk in 18 minutes, and your 25 minute walk in 21 minutes you would have been in time for your train (and Google's walking times are *very* generous).

You can put the claim in, but don't expect it to be successful.

I'm aware Google give walking speed as 3mph. I would put a claim in with VT but their online form demands a booking reference and only gives an option of singles or returns!
 

najaB

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I'm aware Google give walking speed as 3mph. I would put a claim in with VT but their online form demands a booking reference and only gives an option of singles or returns!
You can bypass the form and submit your claim by email. I've done it before and they are normally quite quick to respond.
 

roversfan2001

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You can bypass the form and submit your claim by email. I've done it before and they are normally quite quick to respond.

I've filled in Northern's claim form; I anticipate they'll do one of the following:
1. Ignore it
2. Forward it on to Virgin
3. Tell me it's not their train and do nothing (most likely)
 

bb21

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Yes, send it in through email.

You are not entitled to Delay Repay as that is not one journey, and if I received a similar escalated claim that is exactly what the customer will be told.

However if you suitably explain why you had to make that journey, and how the delay adversely impacted your journey, you may get something. What it is depends on the TOC, if anything, but if you don't ask, you don't get.

Just don't hide the fact that you went and did something else before doing a separate journey. It is not exactly difficult for a caseworker to figure that out.
 
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