Please feel free to disallow such a thread if you feel it necessary. I’ve been reading a few reports already of claims being reject for passengers travelling or supposedly travelling on Sunday 9th during the major disruption.
I’d be interested to hear of how people get on with their claims, certainly including positive results of which I’m rather hoping most will be.
for now, a couple of comical results (there are a few of these already) from LNER. (Not my claim of journey).
<image shows a screen shot of a reply to an LNER rejection letter with the following text :
The systems that keep a track of our train running records indicate a delay of 1128 minutes from Edinburgh to London King’s Cross on the 9th February 2020.
As the delay is under 30 minutes we are unable to offer compensation under our delay repay scheme on this occasion ........>
Now it’s clear that this is just appalling programming but these messages crop up for delays that are within standard range too so it’s obvious there are underlying issues. Of course, in these instances (there are more and more appearing already showing systemic failure I’m fairly hopeful that lner will understand the issue and manually pay out, but I’m expecting to see some TOCs fight some claims and that’s what I’m interested to see and discuss.
Interested to hear your thoughts.
I’d be interested to hear of how people get on with their claims, certainly including positive results of which I’m rather hoping most will be.
for now, a couple of comical results (there are a few of these already) from LNER. (Not my claim of journey).
<image shows a screen shot of a reply to an LNER rejection letter with the following text :
The systems that keep a track of our train running records indicate a delay of 1128 minutes from Edinburgh to London King’s Cross on the 9th February 2020.
As the delay is under 30 minutes we are unable to offer compensation under our delay repay scheme on this occasion ........>
Now it’s clear that this is just appalling programming but these messages crop up for delays that are within standard range too so it’s obvious there are underlying issues. Of course, in these instances (there are more and more appearing already showing systemic failure I’m fairly hopeful that lner will understand the issue and manually pay out, but I’m expecting to see some TOCs fight some claims and that’s what I’m interested to see and discuss.
Interested to hear your thoughts.