Is anyone else waiting for a delay repay response from Southern. I submitted my claim online 28 days ago and have still not had a full reply.
This sounds exactly the sort of nonsense I had from Southern and which I alluded to in another thread. My case was 2 or 3 years ago, so it would seem nothing has changed.
My case was finally resolved via the intervention of a forum member who worked in a senior position with Southern at the time. Unfortunately, they no longer work at Southern (and I don't think they are on here anymore)
I finally received a full reply from Southern today. They have totally ignored my request for a cheque and sent a Rail Travel Voucher.
Am I able to take further action due to them ignoring this request?
Also, am I able to claim additional compensation for the delay in them processing my claim - due to their own error?
You can take any Southern RTV to a Southern ticket office and exchange for cash.
I see, it does state i think somewhere on the website that they no longer offered cheques or e-vouchers.
You can, but you will likely be directed back to GTR. You will at least have to give them a chance to put things right first.
Correct me if im incorrect, but does it not mention that its at the train company's discretion to pay by cheque or bacs, although i can agree on your part that you have asked for it to be paid this way, but maybe Southern will argue that their vouchers can be easily exchanged for cash, but again it does not help you on this occasion.