gray1404
Established Member
Is anyone else waiting for a delay repay response from Southern. I submitted my claim online 28 days ago and have still not had a full reply.
Is anyone else waiting for a delay repay response from Southern. I submitted my claim online 28 days ago and have still not had a full reply.
You could always try a postal claim instead, as detailed on the bottom of this page. You'll have to write it out yourself though, as the form's PDF download link is broken
This sounds exactly the sort of nonsense I had from Southern and which I alluded to in another thread. My case was 2 or 3 years ago, so it would seem nothing has changed.
My case was finally resolved via the intervention of a forum member who worked in a senior position with Southern at the time. Unfortunately, they no longer work at Southern (and I don't think they are on here anymore)
This sounds exactly the sort of nonsense I had from Southern and which I alluded to in another thread. My case was 2 or 3 years ago, so it would seem nothing has changed.
I finally received a full reply from Southern today. They have totally ignored my request for a cheque and sent a Rail Travel Voucher.
Am I able to take further action due to them ignoring this request?
Also, am I able to claim additional compensation for the delay in them processing my claim - due to their own error?
You can take any Southern RTV to a Southern ticket office and exchange for cash.
I see, it does state i think somewhere on the website that they no longer offered cheques or e-vouchers.
yorkie As GTR are not adhering to the NRCoC can I report a franchise breach? If so, how do I do this?
You can, but you will likely be directed back to GTR. You will at least have to give them a chance to put things right first.
Correct me if im incorrect, but does it not mention that its at the train company's discretion to pay by cheque or bacs, although i can agree on your part that you have asked for it to be paid this way, but maybe Southern will argue that their vouchers can be easily exchanged for cash, but again it does not help you on this occasion.