Different prices at different windows

[bakerstreet]

Any guesses as to what might be happening here?
Railcard minimum fare? But if so, odd that that isn’t explained at the time of purchase

@SouthernRailUK Could you please explain why Window 2 at East Croydon charges 10p more for tickets than the other windows at the same station? This has happened to me twice recently. A nice way of making a tidy little profit from the unsuspecting public, isn’t it! #southern

Hi Tracey, please can I check which ticket you're purchasing? ^Alex.M

Hi, I buy a day return to Haywards Heath. I have an Easit discount card so it should cost £13, but I was asked for £13.10, and when I complained, he said I’d have to go to another window to pay £13....It makes me wonder how many other people are unknowingly overcharged.

Link to original tweet https://twitter.com/tjsdp1/status/1116743729405210624?s=21

 

[[.n]]

East Croydon (ticket window staff) in general do have a problem with issuing boundary zone tickets vs from the last station inside the boundary, and combined with a discount that can make the difference quite small - I've had it several times myself

In addition window 1 (aka excess fares window) often has as member of staff who always wants to (incorrectly) charge me full fare / penalty fare / some other random made up thing, and we have argued about this several times in the past (its for the same journey every time)

 

[daveshah]

The fare in question seems to be £15.30 SDR - the only other possibility is the £15 CDR, but the gap is too big, and other than that surely they can't pull another base fare out of thin air. I understand the Easit discount is 15% so this would give a discounted fare of £13.005. Maybe one window is always rounding up to 10p, and another is rounding to closest 10p? I'm not sure what the correct method is for non-standard discounts.

 

[RJ]

I'm of the understanding that where discounts are applied, the fare is normally rounded up to the nearest 5p.