https://www.theboltonnews.co.uk/new...-39-chaotic-39-detour-bolton-railway-station/ Basically - the lift was broken not allowing disabled access on to or off the platform, so the only course of action was to send him to Piccadilly via Wigan; using the one lift available therefore arriving late for his connection. He states that Northern should have provided a wheelchair-accessible taxi instead, and in my opinion a reasonable request considering the distance of the detour and he had contacted the company ahead. I wonder why, on reaching Wigan, he had to return through Bolton rather than catch a train from Wigan directly to Piccadilly? The report fails to mention the train times. Thoughts? For what it's worth, I don't understand why staffed stations don't have a crossing point where staff can safely cross the lines with the passenger in cases where lifts have broken down.