johnnychips
Established Member
I have done the usual Google search and can't really find a suitable thread to add to, so I'll open one.
There's a post on the 'Disputes' thread starting 'Penalty fare issued 15 seconds...' that for some reason I can't link to, that brought this up.
I just wondered that if guards showed discretion by not issuing penalty fares, or by not charging the standard fare that they should, because they realised that a passenger has genuinely made a mistake, or was in a rush and didn't have time to go to the ticket office or machine, this raises some issues:
- are guards actually allowed to show discretion, or should they issue the PF or full fare in all circumstances?
- if a guard does show discretion for a genuine mistake, does it give an impression to other passengers who observe it that it is, in fact, normal practice?
- does commission play a part?
- should there be a nationwide policy so staff and customers know where they stand?
Interested in your opinions.
There's a post on the 'Disputes' thread starting 'Penalty fare issued 15 seconds...' that for some reason I can't link to, that brought this up.
I just wondered that if guards showed discretion by not issuing penalty fares, or by not charging the standard fare that they should, because they realised that a passenger has genuinely made a mistake, or was in a rush and didn't have time to go to the ticket office or machine, this raises some issues:
- are guards actually allowed to show discretion, or should they issue the PF or full fare in all circumstances?
- if a guard does show discretion for a genuine mistake, does it give an impression to other passengers who observe it that it is, in fact, normal practice?
- does commission play a part?
- should there be a nationwide policy so staff and customers know where they stand?
Interested in your opinions.
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