On 12th April, I travelled from Conway Park to New Brighton and back. I asked at CNP for a ticket with an origin of Birkenhead Central so I could return there later. I paid by Contactless (Visa debit) but after paying I noticed my railcard discount hadn't been applied, despite the clerk acknowledging the railcard. He "refunded" the full fare by tapping some buttons on his machine, voided and kept the full fare tickets and then sold me the discounted fare, giving me receipts for both transactions. Yet the full fare is still missing from my account. I wrote to ME on 18th April and as of 22nd May, I have neither received a refund nor response to my email. I'll be giving them a call in the morning. Any suggestions?