We’re looking forward to welcoming you back onboard. In preparation we’ve been working hard over the past few months to make our
trains and stations as safe as possible.
Based on the latest government guidance, there are a few details you need to be aware of to help you with your travel experience:
- Face coverings are mandatory when travelling. Please note that in Wales this must be a ‘3-layer’ covering (or higher specification) e.g. disposable surgical masks. If you’re travelling through both Wales and England, then it is best to use a 3-layer option as this will be compliant on all parts of our network.
Please note that medical exemptions can apply, so you may encounter some people not wearing a face covering; however, this is expected to be low numbers.
- So that you can keep your mask on, we ask that you don’t eat or drink unless for a medical reason. Similarly we ask that you limit the use of mobile phones to essential reasons only.
- You’ll see our trains are clearly marked out for social distancing and we ask you to please respect this – it for your safety.
- We are moving to a reservation service for many of our services to better control numbers. With that in mind, we are also monitoring and limiting the number who can travel on each train, so occasionally it may not be possible to board.
- Check in advance and plan plenty of time for your journey whenever you can.
- Our busier stations may have a one-way system in place to help maintain social distancing. Please check the signs before taking your normal route.
- All our trains and stations have extra cleaning regimes in place, together with hand sanitiser in various locations. Please wash your hands regularly; it is a simple and effective protection measure.
- Please use contactless payment for your tickets where possible.
Despite Covid-19 we’re still working hard to improve your railway, and we have many investment projects underway
For example, new contactless ticket machines,
Smartcard technology and additional cycle storage, all progressing alongside a host of other improvements. So you may see contractors out and about at your local station, they will be working safely with new regulations as we strive to improve your customer experience for current and future generations.
I know that in normal circumstances many of these measures would seem strange and unnecessary, however, these are not normal times. We all need to pull together to thrive as a society, whilst putting the safety of each other at the forefront of all that we do.
Please do respect these measures, they are there to protect us all.
Finally, please show our hardworking railway colleagues the respect they deserve. We’re not enforcement officers, we are here to help, advise and provide you with a train service.
By working with us, we can focus on getting you from A to B as safely.
Diolch,
Kevin Thomas
CEO Transport for Wales [Rail Services]