There is (unless I'm very much mistaken) no obligation to compensate you, as your 1st class ticket only entitles you to sit in 1st class, anything else is an extra. That said, if you contact Virgin Customer Services and ask nicely, you never know.I'm on 15:05 from Euston to Liverpool LL which left on time. I'm on a 1st class ticket but there is no catering/shop at all because the crew are displaced. Can I claim compensation?
I'm on 15:05 from Euston to Liverpool LL which left on time. I'm on a 1st class ticket but there is no catering/shop at all because the crew are displaced. Can I claim compensation?
Yes, but on the other hand, why should a passenger who has been denied their service by a failure of the railway care about how the service is restored? Society today has forced itself into the compensation regime, and the railway is one of the worst offenders in that regard.
I believe so. See Now that consumer law applies, what happens if complimentary catering is unavailable?I'm on 15:05 from Euston to Liverpool LL which left on time. I'm on a 1st class ticket but there is no catering/shop at all because the crew are displaced. Can I claim compensation?
I can guarantee Virgin Trains will be receiving compensation from Network Rail. Do you have a problem with that?People out all night and day working to get the line open. First question: Can I claim cash back because i didn't get my free butties? Sigh.
I can guarantee Virgin Trains will be receiving compensation from Network Rail. Do you have a problem with that?
Are you suggesting that Virgin should not pass on any of the compensation they receive from Network Rail onto customers in compliance with consumer law and their contractual obligations?
If you're so unhappy about it (and you must be as you comment every single time this kind of thing is mentioned), why not just let other people get on with being concerned about what they're concerned about, and you can go on with being concerned about what you're concerned about? You might prefer it.many here lack any sort of perspective.
If catering in standard was advertised and not available on your train, and you wanted to make use of it, then you could certainly complain in the same way. Virgin Trains have been known to offer compensation for this (not to me, someone I know complained about it and were given vouchers). It's much more difficult to say that there's some kind of entitlement, but there's no question that people pay a lot of money for tickets in standard class and have an expectation attached to that.Now I wonder if the same rules apply to us mere plebs in second class who have to pay for our manky butty and brew...