On Sat 14/3/20 three of us one 12 year old and one old man who is bad on his legs and myself were booked on the 14;26 from Newcastle to York to find a lady asking for some people to move from a set of seats, I looked at the seat numbers and we had them booked! I just asked if she was in the correct coach and she showed me her eticket right train right coach and date (I did also show her my tickets). The guard came down to check the tickets I pointed out what had happened he looked at the tickets and scanned them nothing wrong. He just said it looks like our cock up. On Monday I looked on the LNER web site and found delay repay and double booked seats. So I filled a claim in on line but I also spoke to a chap on the phone. In the post this morning I got four travel vouchers for the full cost of the tickets, so well done LNER.