SandsofEss
Member
- Joined
- 11 May 2014
- Messages
- 154
I've just done a changeover on a season ticket with Southeastern, and I think they’ve calculated it incorrectly.
The base rate they’ve used doesn't appear to be 1/365th of the annual cost, but I can’t work out what it does relate to. What complicates matters is that this is the second changeover I've done on this ticket (and they’ve used different base rates each time).
Below I’ve noted down what I’ve been charged for each changeover, and then after that what I think I should have been charged based on the base rates for 2020 fares.
Can anyone shed any light on this? Is my understanding incorrect, or has Southeastern overcharged me by £70?
What Southeastern has done
ORIGINAL TICKET
Staplehurst to Frant
Purchased 01/09/2020
12M validity
Amount paid: £1,460
CHANGEOVER ONE
Ryde Esplanade to Ryde St John's Road
'Purchased' 01/01/2021
08M00D validity
Price of new ticket: £126.36
Amount refunded: £845.64
(Southeastern base rates used: 4.00 Staplehurst to Frant, 0.52 Ryde Esplanade to Ryde St John’s Road)
CHANGEOVER TWO
Staplehurst to Frant
'Purchased' 18/05/2021
03M14D validity
Price of new ticket: £495.02
Amount charged: £438.84
(Southeastern base rates used: 4.67 Staplehurst to Frant, 0.53 Ryde Esplanade to Ryde St John’s Road)
TOTAL AMOUNT PAID FOR TICKET: £1,053.20
My calculations
Staplehurst to Frant base rate = (£1,460/365) = £4
Ryde Esplanade to Ryde St John’s Road base rate = (£190/365) = £0.52
First ticket = £4 x 122 days = £488
Second ticket = £0.52 x 137 days = £71.24
Final ticket = £4 x 106 days = £424
TOTAL TICKET COST BY MY CALCULATIONS: £983.24
The base rate they’ve used doesn't appear to be 1/365th of the annual cost, but I can’t work out what it does relate to. What complicates matters is that this is the second changeover I've done on this ticket (and they’ve used different base rates each time).
Below I’ve noted down what I’ve been charged for each changeover, and then after that what I think I should have been charged based on the base rates for 2020 fares.
Can anyone shed any light on this? Is my understanding incorrect, or has Southeastern overcharged me by £70?
What Southeastern has done
ORIGINAL TICKET
Staplehurst to Frant
Purchased 01/09/2020
12M validity
Amount paid: £1,460
CHANGEOVER ONE
Ryde Esplanade to Ryde St John's Road
'Purchased' 01/01/2021
08M00D validity
Price of new ticket: £126.36
Amount refunded: £845.64
(Southeastern base rates used: 4.00 Staplehurst to Frant, 0.52 Ryde Esplanade to Ryde St John’s Road)
CHANGEOVER TWO
Staplehurst to Frant
'Purchased' 18/05/2021
03M14D validity
Price of new ticket: £495.02
Amount charged: £438.84
(Southeastern base rates used: 4.67 Staplehurst to Frant, 0.53 Ryde Esplanade to Ryde St John’s Road)
TOTAL AMOUNT PAID FOR TICKET: £1,053.20
My calculations
Staplehurst to Frant base rate = (£1,460/365) = £4
Ryde Esplanade to Ryde St John’s Road base rate = (£190/365) = £0.52
First ticket = £4 x 122 days = £488
Second ticket = £0.52 x 137 days = £71.24
Final ticket = £4 x 106 days = £424
TOTAL TICKET COST BY MY CALCULATIONS: £983.24