Before the routes transfer from Greater Anglia / GWR to TfL, Sheffield - London Liverpool Street and Reading - London Paddington are enjoying delay repay at a lower time threshold and better payout chance in many cases, as breakdown below:
Outside of TOC control:
GWR / Greater Anglia VS TfL
15-29: 25% single journey (including connecting journeys) vs 0%
30-59: 50% single journey (including connecting journeys) vs 0%
60+: 100% single journey (including connecting journeys) vs 50% single journey
120+: 100% return journey (including connecting journeys) vs 50% single journey
Within TOC control
GWR / Greater Anglia VS TfL
15-29: 25% single journey (including connecting journeys) vs 0%
30-59: 50% single journey (including connecting journeys) vs 100% on a single journey (PAYG fare on TfL section only)
60+: 100% single journey (including connecting journeys) vs 100% on a single journey (PAYG fare on TfL section only) or 50% single journey (including connecting journeys)
120+: 100% return journey (including connecting journeys) vs 100% on a single journey (PAYG fare on TfL section only) or 50% single journey (including connecting journeys)
It appears that it is much harder to get delay repay on TfL scheme, as most delays would not be hitting 30 minutes threshold or be beyond TfL's control (including the breakdown of other TOC trains blocking the pathway, or Network Rail infrastructure failure, which in one post here, TfL rejected the claim as out of TfL control).
Meanwhile, the potential payout may also be less, as PAYG fare is less than a paper fare, and also TfL will not be paying return fare if the delay is over 120 minutes.
TfL also will not payout any connecting journeys within 30-59 minutes delay (e.g. West Ealing - Oxford, TfL just pay for West Ealing - Reading), or at a lower rate on 60+ delay (50% on a full journey, if it is more expensive than 100% TfL section). For a case like Ealing Broadway - Cambridge Off-Peak return, with 30-59 delay, a passenger may lose out 4.95 compensation (EAL - CBG = 31 / 4 = 7.75 vs TfL EAL - KGX: 2.80)
I am thinking whether there is overlooked by the DfT when transferring infrastructure to TfL, while not requiring TfL to provide the same level of delay compensation scheme as GWR / Greater Anglia has done. Not sure whether London Travelwatch has spotted the issue. TfL always claims the transfer of NR service to TfL means an upgrade in experience, but it appears to me that, delay protection side is a big downgrade.
Outside of TOC control:
GWR / Greater Anglia VS TfL
15-29: 25% single journey (including connecting journeys) vs 0%
30-59: 50% single journey (including connecting journeys) vs 0%
60+: 100% single journey (including connecting journeys) vs 50% single journey
120+: 100% return journey (including connecting journeys) vs 50% single journey
Within TOC control
GWR / Greater Anglia VS TfL
15-29: 25% single journey (including connecting journeys) vs 0%
30-59: 50% single journey (including connecting journeys) vs 100% on a single journey (PAYG fare on TfL section only)
60+: 100% single journey (including connecting journeys) vs 100% on a single journey (PAYG fare on TfL section only) or 50% single journey (including connecting journeys)
120+: 100% return journey (including connecting journeys) vs 100% on a single journey (PAYG fare on TfL section only) or 50% single journey (including connecting journeys)
It appears that it is much harder to get delay repay on TfL scheme, as most delays would not be hitting 30 minutes threshold or be beyond TfL's control (including the breakdown of other TOC trains blocking the pathway, or Network Rail infrastructure failure, which in one post here, TfL rejected the claim as out of TfL control).
Meanwhile, the potential payout may also be less, as PAYG fare is less than a paper fare, and also TfL will not be paying return fare if the delay is over 120 minutes.
TfL also will not payout any connecting journeys within 30-59 minutes delay (e.g. West Ealing - Oxford, TfL just pay for West Ealing - Reading), or at a lower rate on 60+ delay (50% on a full journey, if it is more expensive than 100% TfL section). For a case like Ealing Broadway - Cambridge Off-Peak return, with 30-59 delay, a passenger may lose out 4.95 compensation (EAL - CBG = 31 / 4 = 7.75 vs TfL EAL - KGX: 2.80)
I am thinking whether there is overlooked by the DfT when transferring infrastructure to TfL, while not requiring TfL to provide the same level of delay compensation scheme as GWR / Greater Anglia has done. Not sure whether London Travelwatch has spotted the issue. TfL always claims the transfer of NR service to TfL means an upgrade in experience, but it appears to me that, delay protection side is a big downgrade.