cjp
Member
If the Caledonian Sleeper arrives late at your
destination, we will refund you part of your ticket
cost, depending on how long you were delayed.
Figure 2 shows the compensation levels.
Delay
Compensation
30 to 59 minutes
50% of the fare for the
affected journey
I am not sure what time we finally arrived from Inverness into Euston but it was not a good nights sleep with a false (thank goodness) fire alarm going off at 0407 - and I can tell you have not got up and got dressed so quickly in long time
Good on-board Staff though.
There was special time table for that journey anyway so that we ended up back at Euston on Monday morning rather than Kings Cross - mind you arrival was about an hour and half after we passed through Finsbury Park. I had another half hour zzz in the Wembley sidings it took so long.
Funny enough I have had no email inviting me to complete a travel satisfaction survey after this journey.
Anyway if some kind soul can let me know if a refund would be possible that would be appreciated.