I'm currently on the 14:50 ex Aberdeen to London King's Cross. Train departed Edinburgh approximately 17:30 at which point coach L was joined by a selection of East Coast Directors! First person noticed was the Director of Communications, then the Customer Service Director, and now Karen Boswell the MD!
Service standards since Edinburgh have been exemplarily
Now, if only there is any "disruption" :roll:
Service standards since Edinburgh have been exemplarily
Now, if only there is any "disruption" :roll: