East Coast Refund

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Butts

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16 Jan 2011
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Have had an e-mail from East Coast saying they require me to ring them with the card details I used to book a trip that was aborted due to the floods.

They just need the 16 digits to process a refund.

When I make a booking this information is stored in my account and appears with my just having to add the security number.

Puzzled :p
 
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rail-britain

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That is correct for a refund on some card types
All they will have access to is the name, address, and postcode in order to complete the refund
 

IanXC

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18 Dec 2009
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That is correct for a refund on some card types
All they will have access to is the name, address, and postcode in order to complete the refund

Indeed, typically the card's full details are only held by the card processing firm for security reasons. If the retailer doesn't hold the card number they can't loose it to hackers and fraudsters!

Also a relatively recent change is that the cardholder must authorise the refund. Not really sure what reasons there would be to reject one!
 
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