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East Coast Rewards Problem

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Bungle73

Bungle73

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I just logged into my account to redeem some of my points for a lounge pass and it's telling me my account balance is zero! This isn't right. I should have a balance of several hundred. Anyone else having this problem?
 
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trentside

trentside

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Bungle73 said:
I just logged into my account to redeem some of my points for a lounge pass and it's telling me my account balance is zero! This isn't right. I should have a balance of several hundred. Anyone else having this problem?
Click to expand...

Just logged in and my points balance is showing correctly, though when I was making a booking yesterday it kept saying there was an error and the site wouldn't display my current balance.

If it doesn't resolve, might be worth contacting their web support team?
 
Bungle73

Bungle73

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OK, I got them back. When I went to the Rewards section it was asking if I wanted to join. I took a chance, filled in the info, and clicked "Join". I was sort of afraid this would wipe out all my points, but I took a chance. Once I'd done this my Rewards account appeared, along with all my points! Phew! :)

Extra lounge pass now booked! 8-)
 
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