East Coast rewards query

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philjo

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Can the free ticket book using the East coast rewards points be booked as 2 singles or does it have to be a return to/from the same stations?

I would like to book Kings Cross-inverness and the return journey would be Aberdeen-Stevenage but can't see how to do this using the rewards points free ticket.
 
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calc7

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Sadly not. And from my own experience, EC Telesales will tell you to eff off (despite my spending £1000+ on train fares to get 1400 points, but nevermind.)

Obviously your only real option is to book Stevenage (or PBO perhaps) - last station before the divergence in Scotland. I won't imagine it'll set you back that much.

Customer service - nil points.
 

DaveNewcastle

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East Coast Rewards tickets are only available for travel on their own trains (which wouldn't cover the Inverness - Aberdeen leg. I guess you knew that and were expecting to pay separately for that leg).

But at zero pounds for a London to Inverness return ticket (possible for two people and in first class), I can't agree that these are illustrative of poor Customer Service.

However, if you were to attempt to use the return leg of a London - Inverness Return by starting short at Edinburgh or Perth, then technically, you would be in breach of the terms of the ticket.

Even by booking a London - Perth 'rewards' return ticket you will cover a substantial part of your intended journey at no cost; with other ticket types to cover the journeys round the Highlands.
 
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