East Coast Rewards

Discussion in 'Fares Advice & Policy' started by unlevel42, 26 May 2015.

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  1. unlevel42

    unlevel42 Member

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    East Coast Rewards 1st class
    The conditions of travel say that no change is allowed.
    I have in front of me now an option to book a ticket that shows 1 change.
    Which is the "most" valid?
     
  2. ainsworth74

    ainsworth74 Moderator Staff Member Moderator

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    I believe the no change condition applies to changing which train is booked. As far as I'm aware as long as all trains are East Coast services you can be booked to change train.
     
  3. SaveECRewards

    SaveECRewards Member

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    That is correct. The trains have to be VTEC operated but connections are allowed. There's certain circumstances where you may need to change train if not starting or ending in London.

    As for the other types of change, there's no changes or refunds to the ticket. Also no delay repay. These are the only bad points of the scheme in my eyes.
     
  4. unlevel42

    unlevel42 Member

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    Thanks
    An Aberdeen to Doncaster journey needs a change
     
  5. sheff1

    sheff1 Established Member

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    Good to hear that is back. I always used to book Doncaster to Aberdeen with a change at York using one Reward ticket, but a couple of years ago EC changed it so that two were needed (of course, I just booked an ordinary single to York rather than 'waste' a Reward).

    EDIT: Just gave it a try for August and I am not being offered trains from Doncaster at all. Ah well, back to the York option then.
     
    Last edited: 26 May 2015
  6. Mojo

    Mojo Administrator Staff Member Administrator

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    "No changes" means that you cannot change your booked tickets for a different itinerary other than that which you have selected.
     
  7. yorkie

    yorkie Administrator Staff Member Administrator

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    I concur with Mojo; it means no changes to travel plans!

    So if you made a mistake booking the ticket, or your travel plans change, you can't get them changed, not even paying an admin fee. So choose wisely.
     
  8. unlevel42

    unlevel42 Member

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    Sorry to mislead but I was asking if changing from one train to another, not of times/dates.
    Should have said:
    An Aberdeen to Doncaster journey needs a change of train.
    Thanks
     
  9. PermitToTravel

    PermitToTravel Established Member

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    That's what all the answers above are regarding - the T&Cs absolutely permit changes of train, they just forbid changes of plans.
     
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