Just make sure you’re in coach 2 which is pretty much the best position to go for the underpass and make a connection.According to NR, I need to change at Redhill. But it only gives me 3 minutes to change. Is that enough!?
Eg this Saturday: 0728 - 0749, 0752 - 0818
Still I imagine delay repay as due.I have only attempted a 3 minute connection at Redhill once. I arrived on the platform just as the connecting train was pulling out, and had to wait for the next one.
Particularly when the train is waiting at the London end of platform 1.....Three minutes is not enough time at Redhill
Did you out in a clam at all?I missed my connection so went home as I didn't want to wait an hour.
I wonder if anyone has asked Govia Thameslink to increase the minimum time.Should have caught the earlier train. Told you three minutes isn't enough!
It would save GTR money if this was done, as it would decrease the number of Delay Repay claims.I wonder if anyone has asked Govia Thameslink to increase the minimum time.
If all they do is abandon their journey then I can see why they might mention itIt would save GTR money if this was done, as it would decrease the number of Delay Repay claims.
Would passengers make a request to extend booked journey times and reduce their ability to claim for delays? Not many I expect.
Perhaps the interchange time needs to reflect what a reasonable person actually needs to make a connection at that station? And, yes, that does also mean considering the timetables and the connections offered? Was it revisited when platform 4 was added?It would save GTR money if this was done, as it would decrease the number of Delay Repay claims.
Would passengers make a request to extend booked journey times and reduce their ability to claim for delays? Not many I expect.
If you are suggesting the timetable itself is redrawn to make connections robust, that's a whole new topic!Perhaps the interchange time needs to reflect what a reasonable person actually needs to make a connection at that station? And, yes, that does also mean considering the timetables and the connections offered? Was it revisited when platform 4 was added?
I'd be pretty peeved if I was offered a journey that was in reality impossible because it relied on a tight connection to make - it shouldn't be about Delay Repay compensation, but my basic ability to make the journey.
The UK does not believe in maintaining connections; I agree we should be more like the European continent, but it's a discussion for a new thread.I'm also pretty sure the average passenger would rather have an undisrupted journey than a few pounds of Delay Repay.
I'm suggesting that adjusting the required connection time following a change to the station is not just a question of Delay Repay, and may be in customers' interest AND may reduce Delay Repay payouts by the operator(s) involved. If x minutes is insufficient for the average person to make a connection, then x needs to be changed.If you are suggesting the timetable itself is redrawn to make connections robust, that's a whole new topic!
I'm happy to have that discussion and will probably agree with you but it belongs in a new thread.
The UK does not believe in maintaining connections; I agree we should be more like the European continent, but it's a discussion for a new thread.