EMR - Senior Conductor Roles Boston & Lincoln Posted 03.09.21 closing 19.09.21


17 Mar 2020

Senior Conductor Boston & Lincoln talent pool​

On Train​

Location: Boston & Lincoln
Contract Type: Permanent
Salary: £23,326
Salary increases to £31,102.29 after 12 months
Closing Date: Sunday 19 September 2021
Interview Date: To be confirmed
Reference: 2021-208

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and delivering easier journeys every day. With over 2,500 employees, our people are the reason we are so successful and the Customer Services team make a crucial contribution to this. Five times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. We have outstanding opportunities to join #TeamEMR as a Senior Conductor at either our Boston or Lincoln depot.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We pride ourselves on delivering an excellent customer experience through our customer promise, and the Senior Conductor plays a huge part in that on our local services. You will usually be the only member of staff in the coaches for the customers to see, so you will need to be able to work on your own with customers as well as part of a team.

Key responsibilities of the role include;

  • Ensuring the safety of customers at all times
  • Providing customers with advice and guidance as necessary
  • Checking and verifying tickets
  • Being visible to customers and team at all times
  • Managing overall financial responsibility for any cash transactions made on board
You will be assisting customers as necessary, providing exceptional customer service at all times, during times of disruption and busy periods, come rain or shine. This role is shift work based on a rota to provide customer service for all our passengers from the first train in the morning to the last train at night. So you will need to be flexible in order to work the shifts and live within 60 minutes of the station.

You do not need to have previous experience working within the railway industry, all the safety critical training is provided to the successful candidates! There is classroom training for all the rules and procedures and then a mentor period out on the station. The successful candidate will be required to undertake a safety critical medical and drug screening. An element of the safety critical medical is the satisfactory completion of a railway standard colour vision tests.

The recruitment process is lengthy, but the role is BIG and we are looking for the right candidates with the ability to manage the safety critical/ operational side to the role as well as provide an amazing customer experience to our customers. This includes psychometric testing. If you are successful at the assessment day you will either be offered a role for any immediate vacancies or be placed in a talent pool for future Senior Conductor roles. Candidates will stay in the Talent Pool for a maximum of 12 months and during that 12 months, you will not need to apply for this particular role again! As and when we have Senior Conductor vacancies arise, we will be in a position to pick up the phone and make a job offer!

In addition to the competitive salary, you will also enjoy a wide range of benefits including a fantastic pension scheme, free travel on the EMR network, discounted travel with other rail operators and discounted EMR train tickets for your friends and family.