• Our booking engine at tickets.railforums.co.uk (powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

EMT Train Manager talent pool

Status
Not open for further replies.

east_coast

Member
Joined
31 May 2010
Messages
14
I am currently looking to apply for the EMT Train Manager talent pool based at London.

wondering if some members could answer a few questions?

It says that the TM along with other duties will also:-

Check and verify tickets Supervise all On-Train customer service activities to ensure that high standard is maintained at all times.

and

Manage overall financial responsibility for any cash transactions made on board, and for control of stock and equipment.

does those duties mean that the TM is also in charge of the onboard catering as well and responsible for the revenue from all catering sales?
if so what would a normal shift be like with regarding supervising the 'on-train' customer service? Does this mean supervising the customer hosts? Along with the usual TM duties?

thanks
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

micklon15

Member
Joined
3 May 2015
Messages
23
Hi,
You are basically in-charge of the whole train operations. That includes first class hosts and the rail gourmet hosts in standards. And yes you are in-charge of the catering and customer service sides although you are not expected to be part of the service. Shift are harsh at STP with turns of even 7 or 8 consecutive days and only one off in between. sometimes you book off at 23,57 have 1 day off and start at 05,15.
I hope this helps.
 

godfreycomplex

Established Member
Joined
23 Jun 2016
Messages
1,332
Shift are harsh at STP with turns of even 7 or 8 consecutive days and only one off in between. sometimes you book off at 23,57 have 1 day off and start at 05,15..

Ye gods!
Was thinking of going in for this but that's no better than my already awful roster in signalling! Sometimes I wonder if the Hidden recommendations are considered optional extras.... (This should not be interpreted as a discouragement to others to apply by the way,)

apropos of nothing, and out of curiosity if nothing else - what routes do STP TMs sign? And (and I'm conscious that this question may already have been answered by the roster point) is it a cheerful place to work?

Sorry to bombard the forum with inane questions
Cheers
 

east_coast

Member
Joined
31 May 2010
Messages
14
wow that sounds delightful!! think I will stay with my current TOC ride out the restructuring.

thanks for the info.
 

LowLevel

Established Member
Joined
26 Oct 2013
Messages
7,722
Hi,
You are basically in-charge of the whole train operations. That includes first class hosts and the rail gourmet hosts in standards. And yes you are in-charge of the catering and customer service sides although you are not expected to be part of the service. Shift are harsh at STP with turns of even 7 or 8 consecutive days and only one off in between. sometimes you book off at 23,57 have 1 day off and start at 05,15.
I hope this helps.

Harsh? That's nothing, I work shifts where I book off at 0100 on Sunday morning and can book on from 0350 Monday :)

STP aren't the worst shifts on the guard's side at EMT by any stretch, helped also by missing the rather horrible morning peak up services!
 
Joined
7 Oct 2015
Messages
590
Hi,
You are basically in-charge of the whole train operations. That includes first class hosts and the rail gourmet hosts in standards. And yes you are in-charge of the catering and customer service sides although you are not expected to be part of the service. Shift are harsh at STP with turns of even 7 or 8 consecutive days and only one off in between. sometimes you book off at 23,57 have 1 day off and start at 05,15.
I hope this helps.


That's the norm for many many TOC's where you switch back from lates to earlies with just the 24 hours of a Sunday and a few hours Monday to get two nights sleep in.
 

whoosh

Established Member
Joined
3 Sep 2008
Messages
1,408
Don't know if it still is, but used to be a five day week at St Pancras with mostly short jobs.
 

micklon15

Member
Joined
3 May 2015
Messages
23
Ye gods!
Was thinking of going in for this but that's no better than my already awful roster in signalling! Sometimes I wonder if the Hidden recommendations are considered optional extras.... (This should not be interpreted as a discouragement to others to apply by the way,)

apropos of nothing, and out of curiosity if nothing else - what routes do STP TMs sign? And (and I'm conscious that this question may already have been answered by the roster point) is it a cheerful place to work?

Sorry to bombard the forum with inane questions
Cheers

STP to not via leichester/ Shf via DBY and Kettering/corby
--- old post above --- --- new post below ---
Don't know if it still is, but used to be a five day week at St Pancras with mostly short jobs.[/QUOT
Nope. long weeks with 1 or 2 days off and only 1 long weekend every 10 weeks in my link. Also you get 3 Saturdays off within the link ( 10 weeks)
 

whoosh

Established Member
Joined
3 Sep 2008
Messages
1,408
How many TMs there now then? Used to be 19 - three links; 2 of 6, and one of 7.
Most weeks only had one rest day, and quite a lot of rostered (committed) Sundays.

Nice bunch of people though - I hope that's still the same.
 
Status
Not open for further replies.

Top