I picked one story from a York newspaper as an example simply because it was top of the list when I google the subject. I could have picked any one of countless stories. It's been all over the local and national news, and as usual, it's mostly been focused on the negative aspects. Press loves to trumpet the doom and gloom aspect of a story but soon lose interest when the news starts to improve. I don't use social media but I'd imagine the Twitter and Facebook world are alive with negative comments. The TOCs take this VERY seriously and there's no doubt in my mind that their relationship with the public has been seriously damaged by this. It's not fair because it's not their fault, but that's the way it goes
People on this forum naturally have an interest in, and greater understanding of, railway operations, but people on the platforms probably don't. When things go wrong they blame whichever name is painted on the side of the train.