Eurostar and the virus

Gadget88

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23 Aug 2013
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I hear airlines are pruning back scheduled will Eurostar do the same? Is it a cleaner way to travel given one an airplane you share all the air? Do you think they will offer refunds to people wanting to travel? Is there anybody unsure about going abroad in the next few months?
 
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alex397

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Judging by Eurostar's Twitter feed, there are currently no plans for any change to the schedule because of Coronavirus.

I'm travelling all over Germany in April using Eurostar and DB, with train tickets and hotels all booked. I'm starting to get concerned about it now, especially as a lot may change in 4-5 weeks.
 

duesselmartin

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I think we should observe withot panik reaction. The actual case numbers are still verly low in comparsion with the general population.
So at this time I would not be concerned unless there are other personal health issues.
One should certainly monitor the situation and before travelling see if one is comfortable in doing so.
Panic buying and locking yourself in as a healthy person is rubbish. You will have to go out anyway, most of us to work.
 

StephenHunter

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Judging by Eurostar's Twitter feed, there are currently no plans for any change to the schedule because of Coronavirus.

I'm travelling all over Germany in April using Eurostar and DB, with train tickets and hotels all booked. I'm starting to get concerned about it now, especially as a lot may change in 4-5 weeks.
I'd recommend to make sure that you have travel insurance; in the event that the Foreign and Commonwealth Office says 'don't go' then you will be covered. Ditto for any major quarantines.
 

blackfive460

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I'd recommend to make sure that you have travel insurance; in the event that the Foreign and Commonwealth Office says 'don't go' then you will be covered. Ditto for any major quarantines.
Be careful though as many policies, such as the one I have from last year bought before anyone knew about this virus, do not include cover for what they refer to as 'Catastrophe' and which includes epidemics and pandemics. I haven't checked with the company to see if FCO advice overrules that exclusion but if I cancel my forthcoming trip I'm pretty sure I'll be standing the loss.
 

Ianno87

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I think we should observe withot panik reaction. The actual case numbers are still verly low in comparsion with the general population.
So at this time I would not be concerned unless there are other personal health issues.
One should certainly monitor the situation and before travelling see if one is comfortable in doing so.
Panic buying and locking yourself in as a healthy person is rubbish. You will have to go out anyway, most of us to work.
Whilst we should all take sensible precautions, the total number of Coronavirus deaths so far is equal to the *daily* average number of people killed on the world's roads...
 

Gadget88

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23 Aug 2013
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SNCF not letting me cancel or rearrange my ticket due to me not travelling to Italy.

LNER and one of my hotels are letting me change or refund.
 

StephenHunter

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Considering that most of Italy is still 'green' on the FCO travel advice site, there's no reason legally why SNCF should let you cancel. They're still running trains to Italy after all.
 

miami

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Whilst we should all take sensible precautions, the total number of Coronavirus deaths so far is equal to the *daily* average number of people killed on the world's roads...
In the US alone, at least 12,000 people have died from influenza between Oct. 1, 2019 through Feb. 1, 2020, and the number of deaths may be as high as 30,000 (it takes months for the final figures to come in)

Total in 2018-2019 flu season in the US was 34,000. In 2017/18 it was 61,000.
 

Gadget88

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They are offering to exchange the ticket for a fee £30 each journey. Actually cheaper to buy a whole new ticket with a £29 fare what an absolute rip off.
 

30907

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On the website I was able to find a full refund for my trip to Lyon and Basel too should I go ahead and cancel
Regular TGV fares are now refundable - the non-refundable ones are now on Ouigo. Excellent news about Basel, because cheapest Lyria fares apparently aren't
 

Gadget88

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Do you think Eurostar will change there policy seems lots of unhappy people on Twitter. I seen a post today very empty Eurostar station someone got through passport control with 20 mins before there train.
 

hooverboy

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I'd recommend to make sure that you have travel insurance; in the event that the Foreign and Commonwealth Office says 'don't go' then you will be covered. Ditto for any major quarantines.
take out travel insurance for sure, but do be aware that you will be expected to follow all FCO advice .In the event of FCO saying "don't go",and you still go, you will not be covered because you haven't followed their instructions.

if FCO says don't go ,and you don't,but have already paid for the ticket, then you are entitled to claim a refund.

if things change while you are over there, follow the website advice and do as instructed.
 

Gadget88

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23 Aug 2013
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Seen a post on Twitter about cancellations and also one train 50% empty due to no shows. Still no sign of refunds yet though
 

Ianno87

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Seen a post on Twitter about cancellations and also one train 50% empty due to no shows. Still no sign of refunds yet though
How long will they keep taking people’s money? Still not offering free cancellations
Looking at their website FAQ on the matter, the generic "our standard conditions still apply" answer to virtually everything hardly smacks of "Customer Service"...

Though this is the point where decent Travel Insurance has its worth...
 

Gadget88

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23 Aug 2013
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France has declared level 3 to avoid all non essential travel. Belgium also on the list are they going to issue refunds now?
 

Gadget88

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Warning - Level 3, Avoid Nonessential Travel—Widespread Sustained Transmission

What countries are included in this notice?
  • Austria
  • Belgium
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Monaco
  • San Marino
  • Vatican City
What is the current situation?
CDC recommends that travelers avoid all nonessential travel to the specified countries listed above. There may be limited access to adequate medical care in affected areas. Widespread, sustained spread of a respiratory illness caused by a new coronavirus (COVID-19) has been reported in countries in this region.
 

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