Every Tube ticket office to close

Discussion in 'London Underground' started by ralphchadkirk, 21 Nov 2013.

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  1. Mojo

    Mojo Administrator Staff Member Administrator

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    l think a forum member attended a meet earlier this year with a 'disposable' Smartcard from abroad. Possibly somewhere in the Netherlands?

    Adding One Day Travelcards to Oyster was actually something that came out of the staff engagement on the changes to station functions, so we may see something coming out of it.
     
  2. jon0844

    jon0844 Veteran Member

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    Yeah, I think they've got them there. You can buy sheets of NFC tags on Amazon and eBay for peanuts these days, so it can't be long until they can be embedded in a cheaper ticket.

    I appreciate these NFC tags don't hold as much data, but if you were TfL then economy of scale would bring the prices way down anyway. Wasn't the original contract with the company behind Oyster one reason cards were so expensive in the first place?

    It can't be long either, going off topic, before NFC tags will be included within products in shops - supplementing or even replacing the barcode for product identification, additional information, price checking and so on.
     
  3. 313103

    313103 Established Member

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    Now that everyone on here (or so it would appear) wants booking offices shut and replaced with a costa bar and to buy from newsagents I wonder if any booking offices have ever done what this newsagent done http://metro.co.uk/2013/06/25/newsagent-sold-commuters-fake-oyster-card-top-ups-worth-10000-3856106/
    and this one http://squaremilenews.blogspot.co.uk/2013/11/mean-and-greedy-newsagents-oyster-card.html

    I am so glad TFL have not mentioned theses incidents. rolls eyes!

    It is blindingly obvious that (and it also seems) many on here have bought it. That the announcement that all booking offices will close (bad news) has had good news (tube to run 24 hrs), along with 750 staff to be made redundant (bad news) with (good news) tube to become fully accessible with wifi. Typical right wing press thing to do rubbish the bad news and sugar coat the good news and most people will buy the good news more then the bad news.

    Also this has nothing to with new technology, the railways since their very humble beginnings has always moved along when new technology has come in, if not Stephenson's rocket would be doing the 10:00 Flying Scotsman service on a Monday to Friday.

    The real truth of the matter is that TfL have to make savings of 12.5 % in its budget that has been cut by Mr Osbourne and the vast majority of savings will be made by shedding staff. My company were the first in the firing line getting rid of 128 conductors off the pay role to save tfl money, now 750 jobs to go in London Underground and London Overground always follow their sister company, and probably in the next year or so I would not be surprised to hear that my fellow colleagues on LO will go the same way as their LU colleagues.

    It truly is a bad news day, but its what the public want, and what the public want is what the public gets!

    The Sex Pistols were quite prophetic with their song 'God save the Queen' Just these two words from that song sum it right up 'NO FUTURE'.

    Note my avatar it says 'UNEMPLOYED' That is what the future will be bringing to many transport workers in London. Not a nice post to record my 1000st post on this group.
     
    Last edited: 23 Nov 2013
  4. radamfi

    radamfi Established Member

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    Yes, 1/24/48/72/96/120/144/168 hour tickets in Amsterdam come on disposable smartcards. Similiarly for 1 hour, 2 hour and day tickets in Rotterdam and 1 hour and day tickets in The Hague.

    Dutch Railways will soon be replacing paper train tickets with disposable smartcards.
     
  5. jon0844

    jon0844 Veteran Member

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    Comparing the loss of guards to shutting ticket offices isn't right. There's an argument to keep guards, with known safety considerations.

    With regards to ticket offices, people aren't using them. The demand isn't there and never likely to return.

    Putting the staff on the concourse and giving them the ability to use any ticket machine to do the things they did behind some glass is a good thing. No sugar coating needed here.

    Problems with some newsagents on the fiddle isn't going to change that. You just fix that problem.

    Meanwhile, I suspect rather a lot of people would probably love to have a Costa, or similar, at stations - but at the same time, I rather doubt that this will happen.
     
  6. Daz28

    Daz28 Member

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    Quite right. I have been travelling in and around London for 30 years. I have never used a tube ticket office.

    In the eighties I would typically purchase a travelcard from National Rail or use the ticket machines at the tube station. Ticket machines were always quicker than queuing up for the ticket office.

    I purchased my Oyster card from my local newsagent, topped up locally or at a machine. I registered online when that facility became available and now use auto topup.

    My interactions with Underground staff have always been at the ticket barrier or on the platform. Typically asking for advice in times of disruption or the rare occasions when a ticket won't work the barriers.

    I won't be sorry to see the ticket offices go but more staff on the concourse would be appreciated.
     
  7. radamfi

    radamfi Established Member

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    That will coincide with the closure of all ticket offices, replaced by customer assistants.
     
    Last edited: 23 Nov 2013
  8. Tom C

    Tom C Member

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    If LUL booking offices are closing then it presents an opportunity to NR stations within the travelcard zone to lease the redundant FASTIS equipment.

    FCC had said the only reason they do not have FASTIS in London ticket offices is because of the high leasing costs. Surely CUBIC will not be so stupid as to keep the price high after LUL have gone so will want to keep some revenue coming in.

    Could mean some London booking offices survive which in the majority of cases keeps the station manned at least for some time of the day.
     
  9. DavyCrocket

    DavyCrocket Member

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    Replaced with fewer staff overall.

    Ticket office staff (from station assistant to station supervisor) aren't locked in ticket offices and don't not do anything else. They can and do respond to emergencies, go to platforms and on the track.
     
  10. radamfi

    radamfi Established Member

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    Are you talking about the Underground or Dutch Railways?
     
  11. bicbasher

    bicbasher Established Member

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    According to a poster on District Dave who has looked at TfL's own data for ticket office use, 3% of passengers start their journey by using the ticket office at LUL managed stations.

    TfL haven't posted the actual figures for ticket office use, however it appears 36m people use the services per annum.
     
  12. Be3G

    Be3G Established Member

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    If so: hallelujah!
     
  13. cjp

    cjp Established Member

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    Quite likely
    Three or so day passes are available for tourists and the like in Amsterdam which operate like oysters by waving them within a six inches or so of a reader on a tram metro or bus otherwise there is the OV chipkaart which is also usable thoughout the Neterlands on trains when it should have at least 20 Euros on it as a min fare

    Reading on I see this had already been commented on:oops:
     
    Last edited: 23 Nov 2013
  14. ModernRailways

    ModernRailways Established Member

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    The SPT Subway in Glasgow has their paper tickets embedded with ITSO. It looks just like a paper ticket you would get out of a NR TVM (different colours) but has no magnetic strip because inside it has the ITSO stuff to make it smart. It's weird 'touching' in/out with a paper ticket instead of feeding it through a slot! I can put a photo up of the ticket if you like.
     
  15. Peter Mugridge

    Peter Mugridge Established Member

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    Would a one day Travelcard on Oyster still be subject to the silly journey time limits thus rendering it useless for enthusiast purposes?
     
  16. Mojo

    Mojo Administrator Staff Member Administrator

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    Period Travelcards aren't so I couldn't imagine why a One Day version would be. That is assuming of course this was implemented.
     
  17. Bungle73

    Bungle73 On Moderation

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    Why would a One Day Travelcard need time limits?
     
  18. telstarbox

    telstarbox Established Member

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    This detailed article on London Reconnections states that TfL will divide all tube stations into four categories to determine their staffing provision from 2015:
    • Gateway (Euston, Heathrow Terminals 123, King’s Cross St. Pancras, Liverpool Street, Paddington and Victoria)
    • Destination (eg Embankment)
    • Metro (eg Chancery Lane)
    • Local (inc quieter outer London stations)
    --- old post above --- --- new post below ---
    TfL have also produced a map with the provisional category for each station shown:

    https://fitforthefuture.tfl.gov.uk/wp-content/uploads/2013/11/Stations-factsheet1.pdf
     
  19. Mojo

    Mojo Administrator Staff Member Administrator

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    There are two categories within Local - Local A and Local B.

    The former category includes stations with some level of complexity, such as lifts, escalators, or one which has points or section switches nearby. These will have a member of staff on-site with a Supervisor license, but rather than the current actual Supervisor who staffs all LU managed stations (except ex-Silverlink) 24/7 this will effectively be an upskilled CSA in the role of 'Customer Service Supervisor.'

    In the diagrams also; there is also the issue that currently, a not insignificant number of stations only have a Supervisor on duty for all/most of the day and not a CSA.
     
  20. jon0844

    jon0844 Veteran Member

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    So as time goes on, more stations will get complex as they get lifts installed at the very least for accessibility.
     
  21. Mojo

    Mojo Administrator Staff Member Administrator

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    Yes, except with a caveat that someone making that statement assumes that the current designs of lifts installed on LU stations continue.

    One of the advantage of LU's lifts is that many faults which result in the lift becoming stalled in the shaft can be dealt with by the appropriately licensed station supervisor to free the customers (and then lock it out awaiting the engineer). However, if they moved to a Network Rail/Shopping Centre model (for example at Harrow/Wealdstone the LU Supervisor stationed there 24/7 cannot do anything with the lifts other than telephone for help as they are a Network Rail asset) then adequately trained staff would not necessarily need to be on site.
     
  22. cjp

    cjp Established Member

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    Called into Paddington yesterday and dicovered that the circle line station ticket office has already been closed permanently. THe Bakerloo line ticket office had one person who was a wondering if he had a job or if that ticket office would also close etc.
    And as for not being used very often there was a queue in front of me when I got there and when I left about another eight people waiting.
     
  23. swt_passenger

    swt_passenger Veteran Member

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    Is that the H&C/Circle - or the District/Circle?

    If it's the former it closed a couple of years back, when the common FGW/LU gateline was installed at the southwest end of the footbridge. Then the new H&C/Circle station was opened without a manned ticket office wasn't it?
     
  24. cjp

    cjp Established Member

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    It was the District / Circle ticket office that has been permanently closed.
     
  25. Mojo

    Mojo Administrator Staff Member Administrator

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    This was planned before the recent announcement as the ticket office there is being converted into a new station control room.
     
  26. Aictos

    Aictos On Moderation

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    Umm one question, can these TVMs renew season tickets? Be a tad stupid if the TVMs couldn't :roll:
     
  27. Darren R

    Darren R Established Member

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    I've just happened upon the following article in the London Evening Standard. It's from a week ago, and those in the London area may already have seen it, but it amused me! (The article amused me, that is, not the closure of the ticket offices!)

    Link: http://www.standard.co.uk/news/transport/tube-workers-mock-boris-johnson-ticket-office-uturn-using-quote-of-the-day-board-9056701.html
     
  28. telstarbox

    telstarbox Established Member

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    Is this what they're going to put in the redundant ticket offices?

    http://www.tfl.gov.uk/corporate/media/newscentre/29523.aspx
     
  29. transmanche

    transmanche Established Member

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    Well why not, could be a useful source of income for LU.

    I notice that they've already started a limited trial with Asda, where you can order your groceries online by lunchtime and collect them from a van in the station car park on your way home.
     
  30. jon0844

    jon0844 Veteran Member

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    It's a great idea that seems to work elsewhere.

    I've seen Amazon lockers at my nearby outlet shopping centre, and they'd make perfect sense at a train station.
     
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