Exact arrival time

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Halsebee

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On Thursday 26th there was a lot of disruption to services on FGW.
I was delayed by approx 2 hours and want to claim via Delay Repay from FGW.
Their website states that journeys on high speed trains qualify for 100% rebate if >1 hour late, but 100% rebate only if >2 hours late on "regional" services.
I travelled from West Sussex to Taunton, the FGW train I had booked advance tickets on (1722 from Worthing) was cancelled (although I think it actually did start from Barnham, according to Nat Rail website live departures). Regardless, it was cancelled at Worthing, "due to a fault that cannot be rectified", according to the station announcer, so I had to use Southern to Fratton then a Portsmouth-Cardiff FGW to Westbury. At Westbury I missed my booked connection, (due to arrive Taunton 2045), and waited for the (very delayed) HST 2106 to Taunton. This arrived at 2206 approx, and got to Taunton around 2245.
Do I qualify for 100% as part of journey was on High speed train regardless, or does it have to be > 2 hours as the majority of the journey was on "regional"?
Can I find out the EXACT arrival time in Taunton retrospectively, as it may have been just over 2 hours late (or just under), I didn't think to check exactly at the time?
--- old post above --- --- new post below ---
Further question. Whilst waiting at Westbury, around 2115, an SWT train pulled in from Warminster direction, not in service, stopped halfway up the platform, the driver went down the other end and the train immediately left going back towards Warminster. What was likely to be the reason for this?
 
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34D

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Can I find out the EXACT arrival time in Taunton retrospectively, as it may have been just over 2 hours late (or just under), I didn't think to check exactly at the time?
SWT will have the exact time, and possibly a few members on here.

Had you posted at the time (maybe upto 12 hours after) more people would have had access to the information. May be worth bearing in mind for next time.

I'd be inclined to just send the tickets in, with a letter requesting a full refund as per their charter, then if they refuse, post back here and we'll assess with you.
 

rail-britain

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I was delayed by approx 2 hours and want to claim via Delay Repay from FGW
Could you please advise as to the precise times; you expected to arrive (as per timetable) and the actual arrival time, at your destination

I know some people have rounded up the arrival time to the nearest 5 / 10 / 15 minutes to meet the Delay Repay criteria on their application forms / letters and have been duly accepted, with the reason that they had taken into account additional issues arising on arrival at their destination (for example phoning a relative for collection who had returned home)
 

yorkie

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I think that's all you need to write. FGW can check the exact times.

As 34D says, there are a lot more people who can access the current days' delay than a previous delay (though at the time you posted, you'd have been fine for the previous day - but not the day before that). Very few people can access that data (and even if they can, they may understandably be reluctant to post it).

However, as discussed in another thread yesterday, FGW do not currently participate in Delay Repay, and their compensation scheme is far less generous than Delay Repay. I would expect that to change when the next franchise is awarded.
 

rail-britain

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However, as discussed in another thread yesterday, FGW do not currently participate in Delay Repay, and their compensation scheme is far less generous than Delay Repay. I would expect that to change when the next franchise is awarded.
FGW do participate in a compensation scheme that is equivalent to other TOC :
http://www.rail-britain.co.uk/how-to-claim-compensation-for-delays.html
Equally, it is almost identical to the original Passengers Charter, where compensation was only applied once a train was at least 1 hour late
 

yorkie

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FGW do participate in a compensation scheme that is equivalent to other TOC :
http://www.rail-britain.co.uk/how-to-claim-compensation-for-delays.html
Equally, it is almost identical to the original Passengers Charter, where compensation was only applied once a train was at least 1 hour late
Yes, it is equivalent to some other TOCs, but it is not as generous as those that offer Delay Repay!

Your site is also confusing, as for FGW it says, under 30-60 mins "Journey 1 hour or more 50%" yet you have a separate column for journeys of 60 minutes or more.
 

swt_passenger

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Further question. Whilst waiting at Westbury, around 2115, an SWT train pulled in from Warminster direction, not in service, stopped halfway up the platform, the driver went down the other end and the train immediately left going back towards Warminster. What was likely to be the reason for this?
It's down in the CWNs, as a route retention trip from/to Yeovil Jn:

Up 5L98 Yeovil Junction 20+17 Westbury 20+55

Down 5L99 Westbury 21+17 Yeovil Junction 21+58

Are you sure it appeared from Warminster on this occasion?
 

John @ home

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FGW do participate in a compensation scheme that is equivalent to other TOC :
http://www.rail-britain.co.uk/how-to-claim-compensation-for-delays.html
I agree with yorkie that compensation from FGW is inferior to that from TOCs which operate Delay Repay.
Your site is also confusing, as for FGW it says, under 30-60 mins "Journey 1 hour or more 50%" yet you have a separate column for journeys of 60 minutes or more.
A passenger is unable to calculate correctly the amount of compensation due by using rail-britain's site, which omits the right to compensation for delays of more than 30 minutes on qualifying journeys of less than an hour using (former) First Great Western Link services.

FGW operate three compensation schemes:
  • for journeys on (former) First Great Western services,
  • for journeys on (former) First Great Western Link services, and
  • for journeys on (former) Wessex Trains services.
See pages 21 - 25 of FGW's Passenger Charter.

Using a 2005 version of Barry Doe's National Rail Passenger Operators map, it seems to me that the west Sussex - Westbury part of Halsebee's journey was planned to be on (former) Wessex Trains services and the Westbury - Taunton HST on a (former) First Great Western service. The Passenger Charter is silent on how compensation is calculated if more than one of the compensation schemes apply.
 

barrykas

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A quick look at TRUST shows your first booked train (the 16:59 from Brighton to Bristol Temple Meads) as having started from Barnham at 17:39 and arriving at Westbury 1 minute late.

Rather ironically, had your train from Fratton to Westbury been on time, you would have made the original connection there as the connecting train was 7 minutes late arriving at Westbury.

Anyway, you should have arrived at Taunton at 20:45, and the actual arrival time for the train you eventually caught was 22:55.

Cheers,

Barry
 

rail-britain

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Your site is also confusing, as for FGW it says, under 30-60 mins "Journey 1 hour or more 50%" yet you have a separate column for journeys of 60 minutes or more.
Don't blame me, that was the wording which FGW had approved!
I personally wanted to use N/A (the same as c2c) but they do offer limited compensation for delays 30 to 59 minutes, based on delays of 1 hour or more at a rate of 50%
 

Halsebee

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It came from the Down side of Westbury station, which I presumed was from Warminster, as it was an SWT train, but presumably it must have come through Castle Cary and Pen Mill? Is that correct?
Fascinating, I didn't know these sort of trips ran.
Are there any others similar to this in the South West?





It's down in the CWNs, as a route retention trip from/to Yeovil Jn:

Up 5L98 Yeovil Junction 20+17 Westbury 20+55

Down 5L99 Westbury 21+17 Yeovil Junction 21+58

Are you sure it appeared from Warminster on this occasion?
--- old post above --- --- new post below ---
Thank you. I was aware of the possible connection owing to late running HST at Westbury, but my train from Fratton got delayed coming into Southampton, so I missed it.
I asked at Westbury if they couldn't have held the HST for a few minutes, but the station supervisor told me both trains were booked for the same platform, and platform capacity at Westbury was so limited they couldn't have moved any of the trains platforms. He also bemoaned the closed platform at Westbury as a short sighted move many years ago. I've vaguely heard there are plans to reopen the closed platform, costing a lot of money. Why would it be expensive, the platform looks in perfectly good condition, and it would need a couple of hundred yards of track only, wouldn't it?




A quick look at TRUST shows your first booked train (the 16:59 from Brighton to Bristol Temple Meads) as having started from Barnham at 17:39 and arriving at Westbury 1 minute late.

Rather ironically, had your train from Fratton to Westbury been on time, you would have made the original connection there as the connecting train was 7 minutes late arriving at Westbury.

Anyway, you should have arrived at Taunton at 20:45, and the actual arrival time for the train you eventually caught was 22:55.

Cheers,

Barry
 
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