Excess Single to Return

Discussion in 'Fares Advice & Policy' started by mcleaver, 19 May 2015.

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  1. mcleaver

    mcleaver New Member

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    Is it still possible to excess an anytime single to an anytime return?

    I ask because I just tried to excess my anytime single from Worcester to Kidderminster to a return at the Kidderminster ticket office and was informed that they no longer can excess them. They also said that they should of never been excessing them.
     
  2. bb21

    bb21 Moderator Staff Member Moderator

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    Ask a guard to do it.

    Some TIS are not programmed for such an excess fare.
     
  3. 455driver

    455driver Veteran Member

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    Surely once you get to Kidderminster the single ticket has no validity as it has been fully used.
     
  4. bb21

    bb21 Moderator Staff Member Moderator

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    That is correct. A fully used ticket cannot be excessed under normal circumstances due to revenue concerns. There is only one caveat, that is unless there was no opportunity to do so up until that point.
     
  5. Merseysider

    Merseysider Established Member Fares Advisor

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    It certainly is still possible, at least it was last month.

    The difference is, my excess was done in advance of travel, within the terms of the TSA. When the ticket validity has expired, staff are far less likely to agree to such an excess due to the possibility of people picking any old ticket up off the floor.
     

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  6. Aeion

    Aeion Member

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    If you do it before you travel or while on the train then you should have no problem, as a guard I'd be happy to help. But attempt it after completing your initial journey and there is no chance.
     
  7. yorkie

    yorkie Administrator Staff Member Administrator

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    Yes, if a passenger makes a mistake ,or there's been a misunderstanding etc, it can be rectified and this should be done at the earliest opportunity.
    They should have never been excessing expired/completely used tickets, yes.
     
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