Excess Single to Return

[mcleaver]

Is it still possible to excess an anytime single to an anytime return?

I ask because I just tried to excess my anytime single from Worcester to Kidderminster to a return at the Kidderminster ticket office and was informed that they no longer can excess them. They also said that they should of never been excessing them.

 

[bb21]

Ask a guard to do it.

Some TIS are not programmed for such an excess fare.

 

[455driver]

Surely once you get to Kidderminster the single ticket has no validity as it has been fully used.

 

[bb21]

Surely once you get to Kidderminster the single ticket has no validity as it has been fully used.

That is correct. A fully used ticket cannot be excessed under normal circumstances due to revenue concerns. There is only one caveat, that is unless there was no opportunity to do so up until that point.

 

[Merseysider]

Is it still possible to excess an anytime single to an anytime return?

I ask because I just tried to excess my anytime single from Worcester to Kidderminster to a return at the Kidderminster ticket office and was informed that they no longer can excess them. They also said that they should have never been excessing them.

It certainly is still possible, at least it was last month.

The difference is, my excess was done in advance of travel, within the terms of the TSA. When the ticket validity has expired, staff are far less likely to agree to such an excess due to the possibility of people picking any old ticket up off the floor.

 

[Aeion]

If you do it before you travel or while on the train then you should have no problem, as a guard I'd be happy to help. But attempt it after completing your initial journey and there is no chance.

 

[yorkie]

Is it still possible to excess an anytime single to an anytime return?

Yes, if a passenger makes a mistake ,or there's been a misunderstanding etc, it can be rectified and this should be done at the earliest opportunity.

I ask because I just tried to excess my anytime single from Worcester to Kidderminster to a return at the Kidderminster ticket office and was informed that they no longer can excess them. They also said that they should of never been excessing them.

They should have never been excessing expired/completely used tickets, yes.