Well I had an epic adventure this evening. I caught the 20:34 from Lime Street wanting to get off at South Parkway. I fell fast asleep and was woken by the conductor just before Stafford. She was amazing and printed me off a very none standard ticket for the 22:10 Stafford to Parkway and wrote on the back "Fell asleep, please allow back to LPY". 350371 turned up on it and the conductor came around just after Winsford. I showed him my none standard ticket. He asked to see my original ticket (Which was a Trio). He was absolutely fine. I didn't pay a penny. My point, if I have one, is that I thought the London Midland staff on the trains, and the Virgin staff at Stafford, were amazing. If you have a genuine problem and aren't taking the mick they will go above and beyond the call of duty to get you home. This is my general experience of the staff on the railways.