- 27 Jul 2005
I don't think anyone is saying it's OK not to have your railcard with you - however we're all human - from time to time, we'll leave things at home, put them in the wrong bag, etc. Surely such people deserve to be dealt with politely - pay up, but get a refund when you can prove you had a railcard - rather than having a tonne of bricks brought down on them. Passengers are actually the reason the railway exists and ought to be treated as such - contrary to the Basil Fawlty approach of much of the transport industry!Here's an idea. How about when a passenger get's a Railcard Discount on a ticket, they have to carry the railcard with them to show with the ticket to prove they are entitled to the discount. To discourage abuse, if the railcard can't be produced then a new ticket has to be purchased.
To avoid any misunderstanding, get the passenger to sign something to say that they agree to this condition and understand it, when they are sold the railcard.