http://www.firstgreatwestern.co.uk/Content.aspx?id=111
Addressing your concerns about recent timetable changes
Below is a letter from Glenda Lamont, Customer Services Director, detailing how we are addressing customer concerns about the new timetable.
Dear Customer,
I know many of you are concerned about the changes to your journey as a result of the recent timetable changes.
Some of these issues have arisen because of our own operational problems, others because we recognise elements of the timetable havent met all customers needs.
We have an opportunity in December 2007 to change the timetable again, however, I understand for many people a quicker solution is required.
Whilst not wishing to promise something we cannot deliver, the purpose of this note is to assure you we have a team of people looking at what may be possible for early in the New Year.
May I take this opportunity of sending you seasons greetings from all at First Great Western.
Glenda Lamont
Customer Services Director
Addressing your concerns about recent timetable changes
Below is a letter from Glenda Lamont, Customer Services Director, detailing how we are addressing customer concerns about the new timetable.
Dear Customer,
I know many of you are concerned about the changes to your journey as a result of the recent timetable changes.
Some of these issues have arisen because of our own operational problems, others because we recognise elements of the timetable havent met all customers needs.
We have an opportunity in December 2007 to change the timetable again, however, I understand for many people a quicker solution is required.
Whilst not wishing to promise something we cannot deliver, the purpose of this note is to assure you we have a team of people looking at what may be possible for early in the New Year.
May I take this opportunity of sending you seasons greetings from all at First Great Western.
Glenda Lamont
Customer Services Director