Filled wrong time for delay repay. Now over 28 days

Goonerfan987

Member
Joined
12 Oct 2019
Messages
31
Location
Kent
i've just had a delay repay rejected on a journey on 29th November.
I listed one as 15:49 and my wife listed as 14:49, so i must have mistakenly put the wrong time.
Hers was approved and mine rejected.
As this is now over the 28 days time limit to claim, would this count as i new claim or as a modification and therefor ok?
 
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RailUK Forums

gray1404

Established Member
Joined
3 Mar 2014
Messages
5,017
Location
Merseyside
Which train company was it with? Many of them allow you to appeal a claim. So, as you are over 28 days, I would appeal and provide them with the new and correct information and ask them to look at it again on that basis.
 

Goonerfan987

Member
Joined
12 Oct 2019
Messages
31
Location
Kent
It's southeastern.
Is there a website i could double check the running times on? As recent train times only has the last 30 days i believe
 

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